Marvin Arevillaga

Experienced customer support professional with over a decade of experience helping people in fast-paced banking, travel, and tech environments. Throughout my career, I have successfully managed busy accounts for Barclays and Macy’s, booked flights, accommodations, and transfers via GDS - Sabre and Apollo, and solved complex technical issues for Bell Canada, COMCAST, Verizon Online, and DISH Network. I am fully trained in PCI DSS data security, know how to calm down angry customers, and have a strong track record of protecting revenue through retention and sales.

Financial Services Specialist | Alorica Philippines, Inc.

April 7, 2025 – June 5, 2026

BARCLAYS Credit Cards| MACY’S Credit Services

Key Responsibilities & Achievements:

· Handled account services and banking questions for Barclays Credit Cards and Macy’s Credit Services.

· Supported the full credit process, from activating new accounts and reviewing credit limit increases to processing secure payments.

· Resolved customer conflicts and fraud issues, stepping in to handle billing arguments and suspicious account activity while keeping the customer experience smooth.

· Saved accounts and drove revenue by helping customers see the value in their card benefits and loyalty programs, using empathy to solve tough problems.

· Followed strict data privacy laws, including PCI-DSS and banking security standards, which helped me consistently, hit top scores on my quality reviews.

Undergraduate Student in Bachelor of Technical-Vocational Teacher Education (Completed 1 Year)