Criselda Balasa

Detail-oriented and dependable customer service and order management professional with over 8 years of experience supporting sales, supply chain, and customer operations in fast-paced environments. Skilled in managing high-volume orders, coordinating with cross-functional teams, and preparing accurate reports while maintaining clear and professional virtual communication. Known for a strong work ethic, adaptability, and the ability to work efficiently in remote settings while delivering reliable support that improves workflows and team performance.

Admin Officer at Epic Brands PH. (2025-01 – 2026-01)

Administrative support professional assisting Head Operations with various assigned administrative tasks including payroll processing, HMO enrollment, leave tracking, and inventory coordination.

• Assists the Head Operations with various assigned administrative tasks.
• Managed end-to-end payroll processing for multiple branches and the head office, ensuring accuracy and timely salary payments.
• Processed and maintained HMO enrollment and updates for regular employees.
• Monitored and tracked employee leave applications and balances in compliance with company policy.
• Handled product ordering and inventory coordination across multiple outlets, ensuring adequate stock levels and smooth operations.
• Coordinated with branch managers for payroll adjustment, attendance concerns, and employee documentation.
• Maintained organized and confidential personnel records and administrative files.

Customer Service/Telemarketing at A&B Summit Distribution Inc. formerly Pycor Inc. (2021-08 – 2024-05)

Customer service and telemarketing professional delivering customer support and generating sales leads through outbound calls and multichannel communication.

• Delivered excellent customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Conducted outbound telemarketing calls to promote products and services, successfully generating leads and increasing sales opportunities.
• Maintained clear, professional communication through phone, email, and chat to support a positive customer experience.
• Documented customer interactions and feedback accurately to improve service quality and identify trends.
• Collaborated with sales and support teams to coordinate follow-ups and ensure seamless customer engagement.

Supply Chain Staff/Order Processor at Nextrade Philippines Inc. (2018-01 – 2021-01)

• Processed and managed high-volume customer orders accurately, ensuring timely fulfillment and minimal errors.
• Coordinated with warehouse, and logistics teams to monitor order status and resolve any supply chain issues.
• Maintained up-to-date order tracking and inventory records to support efficient supply chain operations.
• Communicated proactively with internal departments and external partners to ensure smooth order flow and timely deliveries.
• Generated and analyzed reports on order processing performance and supply chain metrics to optimize workflows and reduce delays.

Bachelor of Science in Information Technology – STI College of Alabang (2013 – 2017)