Grace Morales

Reliable and proactive Virtual Assistant with 4+ years of experience supporting customers, clients, remote teams, and business operations through administrative coordination, communication, documentation, scheduling, follow-ups, and digital systems. Experienced in managing customer inquiries, maintaining accurate records, coordinating appointments and workflows, and learning new software quickly across recruitment, business operations, and client support environments. Organized, resourceful, and comfortable working independently while managing multiple priorities and maintaining consistent communication.

Virtual Assistant | Recruitment & Placement | Social Media & Graphic Support - LEONEXUS VIRTUAL ASSISTANTS

(2022-01)

• Managed candidate and client communication throughout sourcing, screening, interview coordination, follow-ups, and placement, and organized the hiring process.
• Maintained applicants' databases, interview details, and recruitment documentation with accuracy and confidentiality.
• Coordinated virtual interviews, client meetings, candidate updates, and follow-ups using Google Workspace, Outlook, Zoom, and 8x8.
• Successfully supported the placement of more than 20 candidates, contributing to client hiring needs and workforce growth.
• Managed company social media accounts by planning content, maintaining posting schedules, and promoting company services, strengths, and capabilities.
• Created branded graphics, promotional materials, captions, and digital content using Canva and CapCut to strengthen the company's online presence.
• Helped grow the company's social media presence from limited visibility to a more recognizable and consistent presence as a service provider.
• Supported lead generation and business development through prospect research, LinkedIn outreach, appointment setting, database building, and follow-up.
• Maintained prospect and campaign information using CRM and project management platforms to improve organization and visibility.
• Supported team operations through workload coordination, tracking, reporting, and process improvements across multiple client accounts.

Administrative Assistant | Customer Support | Operations Coordination - ADVANCE APPLIANCE LTD

(2024-01 - 2026-01)

• Served as a primary point of contact for customers and business partners, responding to inquiries, service concerns, updates, and follow-ups through phone, email, and messaging channels.
• Coordinated appointments, schedules, service requests, and daily administrative activities while managing changing priorities and time-sensitive requirements.
• Maintained accurate customer records, job information, appointment details, estimates, invoices, and service documentation across multiple systems.
• Monitored active service cases and followed up on pending actions to keep requests moving and minimize communication delays.
• Handled customer concerns and service escalations professionally using complaint-handling and service-recovery practices to maintain positive customer relationships.
• Coordinated information between customers, suppliers, manufacturers, property managers, and internal teams to support timely resolution of service requests.
• Assisted with parts availability, order tracking, warranty verification, estimates, and related documentation while maintaining accurate case information.
• Developed and enhanced tracking systems for schedules, workloads, follow-ups, notices, and operational activities to improve visibility and consistency.
• Monitored workforce activities and identified pending tasks, overdue follow-ups, and operational gaps requiring attention.
• Explored and improved automated approaches for follow-ups, reminders, and notices to support consistent communication and workflow management.

Bachelor of Science - Nursing - St. Paul University Surigao