Louise B. Sales

Guest Services and Property Management Specialist with 5 years of experience in the vacation rental industry. Experienced in reservation management, OTA platforms, guest relations, payment processing, and property operations. Proven ability to resolve guest concerns efficiently, coordinate with property owners and vendors, and manage high-volume communications while maintaining exceptional service standards.

Recognized for strong problem-solving skills, attention to detail, and a commitment to delivering outstanding guest experiences while supporting operational excellence.

Guest Services and Reservation Associate - Corporate Keys Australia

(2022-05)

• Managed guest communications via phone, email, chat, and helpdesk platforms, ensuring timely resolution of inquiries and concerns.
• Coordinated reservations, booking modifications, cancellations, payment inquiries, and special requests while maintaining high guest satisfaction.
• Served as the primary liaison between guests, property owners, vendors, and internal teams to facilitate seamless operations.
• Tracked and followed up on leads using Excel and other management systems to maximize booking opportunities.
• Developed and maintained process documentation to improve consistency, efficiency, and team workflows.
• Assisted property owners and leadership with reservation management, policy guidance, and guest relations support.

Guest Services - Houzlet

(2021-09 - 2022-03)

• Monitored guest messages via email and channel manager
• Managed bookings, reservations, check-in, and check-out
• Performed booking data entry and answered incoming calls professionally

Guest Services - Innjoy BNB

(2020-08 - 2021-08)

• Handled bookings and guest communications before, during, and after stays
• Scheduled room cleanings, maintenance, repairs, and laundry
• Processed payments and managed booking calendar

Virtual/HR Assistant - Streamline

(2020-01 - 2020-07)

• Maintained office files and schedules
• Provided high-quality customer service via email
• Coordinated project schedules and appointments
• Assisted with recruiting, hiring, and HR training

Customer Service Representative - Alorica - Verizon Wireless

(2015-06 - 2019-12)

• Provided phone, email, and chat support
• Handled complex customer issues and ensured timely resolution