Daisy Manganaan

High-performing and passionate with 10 years of experience in the Hospitality Industry; Superior interpersonal skills with cultural diversity; Business owner mentality; Driven increase revenue and customer satisfaction; Focused on external and internal customer service; Excellent Communication Skills.

• Negotiated contracts with clients, venues and vendors to ensure maximum profits
• Delivering Catering Service to clients ( Corporate/Government/Private Segments) in a seamless & Flawless manner.
• Work with management and other heads of department at all times and assists in carrying out special requirements and duties necessary in adding to the guests’ general comfort and well-being.
• Study requirements of all booked banquet and functions to familiarized and ascertain the possibility of selling additional facilities, to produce extra revenue.
• Established positive rapport with clientele in order to maintain long-term relationships and promote repeat business.
• Sets buffet tables with food, beverage and service items according to pre-established standards.
• Resolved guest issues regarding catering matters, customer requests, questions and complaints.
• Trained and served as peer coach for new Colleague.

Bachelor of Science in Hotel and Restaurant Management with

Specialization in Cruise Line Management Lyceum of the Philippines University Manila 2005-2009