Nashma Kadil

I work in the BPO industry as a Customer Service and Dispatch Specialist in Non-Emergency Medical Transportation. I assist clients with transportation scheduling, manage driver and passenger communications, and ensure every trip runs smoothly and on time. I’ve also gained experience in customer support, multitasking, and problem-solving, which helps me stay calm and efficient under pressure.

Recently, I’ve also been exploring virtual assistance in Non-Emergency Medical Transportation and affiliate marketing, expanding my skills in communication, organization, and online engagement.

Dedicated and detail-oriented professional with over 3 years of experience in the BPO industry, specializing in customer service, transportation dispatching, and client support. Skilled in managing high call volumes, coordinating non-emergency medical transportation (NEMT) trips, and ensuring efficient communication between drivers and passengers. Experienced in handling scheduling systems, resolving issues under pressure, and maintaining a high standard of accuracy and customer satisfaction.

Tech-savvy and adaptable, with additional experience in affiliate marketing, virtual assistance, and social media engagement. Known for excellent time management, multitasking, and communication skills, with a proven ability to deliver quality service in fast-paced environments.

I am an undergraduate of Bachelor of Agricultural Business Management at Mindanao State University. Through my studies, I have developed skills in organization, planning, problem-solving, and attention to detail, which I apply effectively in professional and administrative roles