Danica Solmiano
Large Language Model Analyst
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About
Detail-oriented professional with experience in customer service, administrative support, and sales assistance. Skilled in client communication, order processing, scheduling, research, and report preparation. Fast learner with strong organizational, communication, and problem-solving skills dedicated to supporting business growth and team success.
Experience
Large Language Model Analyst - INNODATA KNOWLEDGE SERVICES INC.
(2024-04 - 2026-10)
- Evaluated and validated LLM-generated responses for accuracy, relevance, and consistency
- Annotated, labeled, and reviewed datasets to support model training and evaluation
- Identified model errors, biases, and edge cases, providing actionable feedback for improvement
- Conducted quality assurance (QA) testing on AI-generated content and documented findings
Virtual Support Staff - FULLY LOADED ELECTRONICS
(2023-12 - 2024-04)
- Assisted with customer order processing and account setup
- Performed data entry, research, and report preparation
- Maintained accurate records and ensured smooth administrative workflow
- Provided support for customer-related concerns and operational tasks
Online ESL Teacher - LEVELUP TUTORIAL SERVICES
(2023-12 - 2024-04)
- Managed student schedules, lesson planning, and progress tracking
- Communicated effectively with students and clients from diverse backgrounds
- Maintained organized records and delivered excellent customer-focused service
Information Officer II - DEPARTMENT OF SOCIAL WELFARE & DEVELOPMENT
(2023-08 - 2023-12)
- Managed administrative documentation including memorandums, reports, and official communications
- Coordinated and monitored social media content and public engagement initiatives
- Assisted in organizing information, tracking updates, and maintaining accurate records
- Collaborated with teams to ensure timely communication and operational efficiency
Writer, Researcher, Editor, Data Analyst - CIVIL-MILITARY OPERATIONS REGIMENT
(2021-11 - 2023-07)
- Prepared reports, summaries, and analytical data for stakeholders and organizational campaigns
- Conducted research and organized information for operational and communication purposes
- Managed content creation, scheduling, and documentation tasks
- Supported administrative operations through data monitoring and detailed reporting
Customer Service Representative - 247.AI PHILIPPINES
(2020-10 - 2021-04)
- Responded to customer inquiries through phone, email, and live chat
- Assisted customers with order placement, tracking, cancellations, and account concerns
- Helped improve customer satisfaction through professional communication and timely resolution of concerns
- Supported sales-related transactions and customer retention efforts
Education
Bachelor of Arts - English - ISABELA STATE UNIVERSITY (2016 - 2020)
