Charlemagne Millo

Multidisciplinary professional with experience in executive administration, customer service, quality analysis, and Korean-language support. Skilled in coordinating business communications, reviewing service quality, preparing clear documentation, and working across multicultural teams.

Brings

Korean-language proficiency, a teaching license, and continuous-improvement training to remote and international support roles.

Executive Secretary - Samsung Electro-Mechanics Philippines Corporation

(2024-04)

• Coordinate executive schedules, meetings, correspondence, and administrative priorities to support daily operations.
• Prepare and organize reports, records, and communications while helping maintain timely coordination among teams.

Executive Quality Analyst / Customer Service Representative - IGT Solutions, Philippines

(2021-08 - 2024-03)

• Reviewed customer interactions against service and quality standards, documenting findings and opportunities for improvement.
• Handled customer inquiries and helped reinforce clear communication, issue resolution, and consistent service delivery.

Korean Language Instructor - Isabela State University, Angadanan Campus

(2020-09 - 2021-05)

• Delivered Korean-language lessons and learning activities to develop students' vocabulary, grammar, and communication skills.
• Prepared instructional materials and assessed learner progress, adapting support to student needs.

Korean Background Analyst - Teleperformance, Philippines

(2014-12 - 2020-09)

• Analyzed Korean-language information and prepared accurate, organized findings in line with assigned requirements.
• Applied attention to detail, confidentiality, and cross-cultural communication in handling research and documentation.

Staff - Samsung Electro-Mechanics Philippines Corporation

(2013-02 - 2014-12)

• Supported daily departmental activities and administrative tasks according to company procedures.
• Maintained organized records and coordinated with colleagues to complete assigned work on time.

Bachelor of Arts - Asian Studies, Major in Korea Studies - Philippine International College (2012)

Education Units, Secondary Education - Major in Social Science - Northeastern College (2021)