David Emmanuel Perez
Customer service specialist
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About
Experienced in providing outstanding customer support and resolving complex issues efficiently. Thrives in fast-paced environments while maintaining professionalism and accuracy. Focused on delivering positive customer experiences and building strong working relationships.
Experience
Customer Service Specialist at Renpho-Custom8 (2024-09 – 2026-02)
Handled customer inquiries and concerns exclusively via email. Provided support related to orders, accounts, and general concerns. Supported eCommerce operations using Amazon and Shopify. Managed tickets using Zendesk and AIDesk while ensuring accurate documentation.
Customer Service Associate at Amazon (2023-05 – 2024-05)
Managed customer inquiries while following Amazon policies and procedures. Maintained accurate records and delivered professional written communication.
Email Associate Agent to Team Leader at Beelux Information Search Services (2021-09 – 2023-03)
Handled customer concerns via email while meeting quality and productivity standards. Monitored email support performance, guided team members, and assisted with escalations.
Data Capture Operator at Filmetrics Corporation (2017-06 – 2019-05)
Digitized records with high accuracy while ensuring data confidentiality.
Education
Bachelor of Science in Business Management major in Financial Management – Cavite State University
