Michelle Velarde

Over 7 years of experience in telephone customer service including sales, tech support and customer care. Familiar with major customer service software, conflict resolution and possess a positive attitude.

Customer Service Advocate - Conduent Business Solutions

(2025-07)

Content Moderator - Lizardbear Tasking Inc. (TaskUs) - Philippines

(2024-09 - 2025-07)

• Reviewing content, including text, images, and videos
• Removing content that violates guidelines, such as hate speech, harassment, or misinformation
• Blocking users who post harmful content
• Monitoring user behavior
• Investigating and resolving issues reported by users or flagged by the system
• Providing reasons for removing content
• Keeping up to date with changing guidelines and policies

Administrative Officer | Medical Receptionist | Insurance Coordinator - German Neuroscience Center

(2022-03 - 2024-07)

Ensure good patient care and patient safety by fulfilling the main essential tasks of good patient care as controlled by case sheets on daily basis. Responsible for the smooth running of the Clinic. Treats all patients alike and cares for all patients appropriately in a friendly and thoughtful manner at all times.

• Attends to visitors and deals with inquiries on the phone and face to face
• Supplies information regarding the company to the general public, patients, insurance companies, cooperation partners and others
• Obtaining approvals for medical procedures

Insurance Coordinator - Asalus Corporation/Intellicare Inc. - Philippines

(2020-02 - 2022-02)

• Handle Local Health Accounts
• Make sure all inquiries and payments are dealt with quickly
• Obtaining approvals for medical procedures
• Explain clients about policy coverage
• Inform clients if claims are accepted and how they will be allocated

Customer Service Representative - VXI Global Holdings - Philippines

(2017-12 - 2018-05)

• Handle inbound calls from PayPal clients
• Assist clients with account queries, billing issues and payment
• Answer customer questions promptly
• Update customers with feedback and anticipated waiting time

Customer Service Representative - Alorica Philippines

(2016-01 - 2016-08)

Providing an outstanding level of service, and developing productive and trusting relationships with our customers.

• Assists customers within the queue to minimize any waiting time and provide efficient service possible

Caregiver - Mother Ignacia Home for the Aged

(2013-03 - 2014-09)

• Assists 30 residents (ages 69 to 89) with daily living activities, including bathing and bathroom needs
• Able to lift and turn residents to change dressings and transfer from chair to bed
• Assists with meals and exercise
• Entertain residents by reading stories, hosting game night

Bachelor of Science - Nursing - Saints John and Paul Colleges, Laguna (2013-04)

Secondary Education - Rizal College of Laguna (2000-03)

Junior High - Thomas Jefferson Middle High School, USA (1996-06)