Jopher Jumawan
Customer Service Specialist
Talent
Quezon CityMember since June 1, 2026
Customer ServiceProblem-Solving
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Customer ServiceProblem-Solving
About
Highly motivated and detail-oriented professional with a strong background in the related field. Demonstrates excellent communication, problem-solving, and teamwork skills, with a proven commitment to delivering high-quality work and contributing to organizational success.
Experience
Customer Service Specialist - Concentrix CVG Philippines Inc
(2022-10 - 2026-01)
- Handling Fraud & Disputes Related Concern
- Offer Assistance & Services to clients
- Processed orders, returns, refunds, and account updates according to company policies
- Resolved customer complaints and issues by identifying problems and providing effective solutions
- Assisted customers by answering inquiries via phone in a timely & professional manner.
Sales Associate - SUKI FASHION INC
(2018-04 - 2021-03)
- Built relationships with clients to maintain sales goals and create new opportunities
- Offer latest product & new trend design to customer to increase sales
Service Crew - Quantum Corporation
(2016-01 - 2017-12)
- Do troubleshooting & maintenance of the gaming machines if there's an error
- Assist guests in using arcade and gaming machines
- Operate machines (start/reset games, load credits or tokens)
- Distribute tickets, points, or prizes to winning players
Education
Bookkeeping NCIII - St. Peter Ville Technical Training Center (2023-03 - 2023-09)
Highschool Graduate - (Old Curriculum) - Aroroy National High School (2009 - 2013)
Skills
Customer Service Specialist
