Dennis Herrera

With over 20 years as an HR professional and Paralegal, I combine HR strategy with deep knowledge of the Philippine Labor Code and DOLE regulations to build compliant, people-focused organizations. Throughout my career, I have driven impact across diverse industries, including sales-driven environments, through labor law compliance, workplace investigations, and HR policy development that protect the business while ensuring employees feel heard, disputes are resolved fairly, and management decisions are grounded in both law and good people practice.

HUMAN RESOURCE BUSINESS PARTNER - dnata Travel Group, Inc. - Clark Freeport and Special Economic Zone, Pampanga

(2025-02 - 2026-04)

• Managed full-cycle employee relations cases for 700+ employees including NTE and NOD issuance, administrative hearings, and disciplinary decisions ensuring 100% Labor Code compliance.
• Led 2 employee relations specialists and 1 compensation and benefits specialist, resolved 100% payroll disputes in ≤7 days, ensured Labor Code adherence, and prevented all risk escalations.
• Partnered with 8 Line-of-Business leaders biweekly to align HR strategy with operational priorities and resolve workforce issues.
• Conducted thorough investigations into employee misconduct and compliance issues, ensuring adherence to legal and labor standards and minimizing risk of litigation.
• Executed stay interview program and HR touchpoints reaching 200+ employees across levels, gathering actionable feedback to improve retention strategies.
• Collaborated with HR leadership to implement policies aligned with the Code of Business Conduct and labor regulations.
• Coached and advised conflicting parties and employees on minor and major issues and stood as their trusted advisor to resolve conflicts without any need of escalation.
• Adjudicated 50+ employee relations cases (misconduct, performance, attendance) through full due process, including NTEs, 50+ administrative hearings, and decision notices, with 100% procedural compliance, zero labor tribunal appeals, and minimized wrongful termination risk.

HUMAN RESOURCE MANAGER - Golden West Colleges, Inc. - Alaminos City, Pangasinan

(2023-01 - 2025-02)

• Authored the mission, vision, and the core values (BOD-approved), and launched awareness campaign (5 townhalls, onboardings) achieving 99% employee alignment for 80+ faculty/staff.
• Developed comprehensive HR policy manuals and specialized guidelines (workload, relationships, studies assistance) compliant with CHED/Labor Code, eliminating 60% policy gaps.
• Managed full employee lifecycle, designed performance system boosting evaluation completion by 85%, and reviewed 80+ contracts with zero disputes.
• Ensured 100% DOLE/CHED audit compliance (zero findings), conducted 40+ discipline investigations, and upheld ethical standards without major violations.

PARALEGAL (SUPERVISORY) - MERALCO - Ortigas, Pasig City, Metro Manila

(2013-10 - 2021-04)

• Prepared and organized case files (pleadings, exhibits, evidence) from initiation to full-blown trial, achieving accuracy and 95% on-time deadlines.
• Conducted due diligence on cases (energy theft, contract violations, billing disputes), uncovering evidence for favorable outcomes.
• Coordinated filings and appearances in courts/quasi-judicial bodies (NLRC, ERC, RTC, MeTC), ensuring timely submissions and attendance.
• Interviewed witnesses/complainants/clients, securing sworn statements/evidence that bolstered theft/fraud prosecutions.
• Delivered legal risk assessments and strategy recommendations on assigned cases, influencing management decisions that avoided potential adverse judgment.

CUSTOMER SERVICE REPRESENTATIVE - MERALCO - Ortigas, Pasig City, Metro Manila

(2003-09 - 2013-10)

• Handled average of 300+ monthly service applications (new connections, billing disputes, transfers, upgrades) as individual contributor, delivering 97% first-pass accuracy and 15-day TAT, negotiated payment plans recovering ₱2M+ annually in high-value arrears.
• Maintained 95% data accuracy across 10,000+ customer accounts in the CMS mainframe for billing integrity and regulatory compliance.

BACHELOR OF ARTS - POLITICAL SCIENCE - FAR EASTERN UNIVERSITY, MANILA (1995 - 1998)

CAREER SERVICE PROFESSIONAL ELIGIBILITY - Civil Service Commission (1998 - 1998)

CERTIFICATE - INDUSTRIAL RELATIONS AND HUMAN RESOURCE MANAGEMENT - UP School of Labor and Industrial Relations (UPSOLAIR) (2023 - 2023)

WORKERS' INSTITUTE ON LABOR LAWS (WILL) CLASS 191 - UPSOLAIR (2024 - 2024)