Denrey Jose Consuegra

AI Automation Specialist with hands-on experience building business workflows using Make.com, OpenAI, Google Sheets, Gmail, Slack, webhooks, and APIs, supported by professional experience in AI data annotation and customer service. Built and deployed an end-to-end AI lead management system covering lead qualification, conditional routing, automated nurturing, personalized follow-up, and workflow state management. Skilled in AI integration, data mapping, filters, scheduling, workflow testing, troubleshooting, and process automation.

AI Data Annotator at DataAnnotation.tech (2025-06 – 2026-01)

• Evaluated and annotated AI-generated content according to project-specific guidelines and quality standards.
• Reviewed model responses for accuracy, relevance, instruction-following, reasoning quality, and overall usefulness.
• Performed data labeling, response comparison, classification, and AI evaluation tasks requiring consistent judgment and attention to detail.

Customer Service Representative at Alorica (2025-02 – 2025-04)

• Assisted customers with account and service-related inquiries while documenting interactions accurately and following established support processes.
• Applied communication and problem-solving skills to address customer concerns and determine appropriate next steps.

Customer Service Representative at iQor (2021-08 – 2021-11)

• Handled customer inquiries and service concerns while maintaining clear, professional communication and accurate account records.
• Followed established workflows, quality requirements, and escalation procedures when resolving customer issues.

BSBA in Marketing Management