Pepperoni Pizza

n8n AI automation builder with hands-on experience designing AI agents and RAG workflows using n8n, Pinecone, and the OpenAI API, backed by 1.5+ years as an L2 Technical Support Engineer. Skilled in troubleshooting Windows systems, printers, and POS terminals, and in managing user accounts through Microsoft Entra ID and Microsoft 365.

L2 Technical Support Engineer at Actionlabs IT Services Inc. (2024-06 – 2026-03)

• Repaired and maintained HP laptops, including hardware diagnostics, component replacement, and system troubleshooting.
• Performed repairs on POS (Point of Sale) terminals, ensuring devices were fully operational and reliable.
• Delivered end-user IT support for hardware, software, and network-related issues, improving user productivity and system uptime while managing user accounts.

Customer Service Representative (Seasonal, Macy's Account) at Concentrix CVG Philippines Inc. (2020-10 – 2021-01)

• Assisted customers with billing concerns and technical issues.

Bachelor of Science in Information Technology – Asia Technological School of Science and Arts (2022)