Technical Support Representative
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To pursue a career in a company that would provide me with opportunities and challenges that would maximize my potentials and personal growth to support the company's development.
Technical Support Representative at Fogatti Contact Center OPC (2026-08 – Present)
As a Technical Support Representative, I provide frontline hardware and connectivity support by managing inbound queues, diagnosing equipment faults, and guiding customers through physical troubleshooting. I perform pre-escalation checks, coordinate complex cases with Tier 2 and engineering teams within strict SLAs, and maintain detailed real-time ticket logs in our CRM system.
Assistant Manager / Kitchen Staff at Amigoo's Steak House (2023-01 – 2025-01)
As an Assistant Manager and Kitchen Staff member, I oversaw both the culinary and administrative workflows of a small restaurant environment. I was responsible for maintaining kitchen efficiency through food preparation, portion control, and supply tracking, while simultaneously stepping into a leadership role to handle supplier orders and vendor relations. I actively managed daily shift operations, trained new team members, and resolved customer inquiries promptly to uphold high standards of food quality and hospitality.
Customer / Technical Support Representative at TaskUS (2021-09 – 2023-08)
As a Teammate at TaskUs, I provided comprehensive customer and technical support across multiple channels, including inbound/outbound calls, chat, and email. I managed customer inquiries regarding order tracking and e-commerce logistics, collaborating directly with shop owners and shipment providers. Additionally, I assisted business owners in navigating attendance management, time-tracking software, and task management systems while managing training schedules to ensure smooth software adoption and employee communication.
Clerk III / Administrative Assistant at Philippine Health Insurance Corporation (2014-08 – 2019-01)
As a Clerk III, I was responsible for managing and organizing office records, processing incoming and outgoing documents, and ensuring accurate filing and documentation. I provided administrative and clerical support to daily office operations, maintained updated records, and assisted in handling official correspondence while ensuring efficient document retrieval and workflow management.
Technical Support Representative at Transcom (2013-08 – 2014-01)
As a Technical Support Representative, I provided comprehensive technical and customer support across multiple channels to assist subscribers with their internet service provider accounts. I managed customer inquiries regarding network connectivity, slow speeds, and hardware troubleshooting, collaborating directly with tier-2 support and field technicians when necessary to resolve complex network issues. Additionally, I assisted users in navigating router configurations, Wi-Fi optimization, and account billing systems while maintaining clear documentation to ensure a seamless and efficient support experience.
Bachelor of Science in Information Technology – STI College (2009 – 2013)
