Prince Mendoza

Technical Support and IT professional with hands-on experience in customer support, technical troubleshooting, software quality assurance, documentation, and database management. Experienced in diagnosing technical issues, communicating solutions to non-technical users, documenting cases accurately, executing software test cases, and identifying software defects. Strong computer skills, analytical thinking, attention to detail, and ability to learn new systems quickly in high-volume and fast-paced environments.

Technical Support Representative at Teleperformance Philippines (2025-12 – Present)

• Provide technical support to customers by diagnosing and resolving system, network, and service-related concerns in a high-volume environment.
• Analyze customer-reported issues to identify potential root causes and determine appropriate troubleshooting procedures.
• Guide non-technical users through technical troubleshooting steps using clear and easy-to-understand communication.
• Document customer interactions, troubleshooting steps, resolutions, and escalation details accurately for case tracking.
• Follow established support procedures, quality standards, and escalation processes when issues require additional assistance.
• Manage multiple customer concerns while maintaining efficiency, professionalism, and attention to detail.
• Maintain performance standards related to customer satisfaction, quality, and productivity.
• Adapt quickly to new systems, procedures, and technical information.

Quality Engineer Intern at Whitecloak Technologies

• Performed manual testing of web and mobile applications based on functional requirements.
• Created and executed test cases to verify application functionality and identify potential defects.
• Identified, documented, and tracked software bugs using structured reporting procedures.
• Collaborated with developers to reproduce issues, communicate findings, and support defect resolution.
• Reviewed application behavior and test results to identify inconsistencies and potential quality issues.
• Followed established QA procedures and contributed to improvements in testing workflows and documentation.

IT Support / Web Developer at Freelance

• Developed and maintained websites for small clients based on functional and usability requirements.
• Provided technical support, troubleshooting, and system setup assistance.
• Managed databases and performed SQL queries to retrieve and maintain information.
• Assisted clients in resolving technical problems and improving system usability.
• Communicated technical information to clients and provided guidance on system-related concerns.

Bachelor of Science in Information Technology – STI College