Luck Renzo Lising

Seeking a position in a growth-oriented organization where I can apply my skills, deliver quality results, and continuously enhance my professional development.

Technical Support Representative - Universal Access & Systems Solutions

(2024-03 - 2026-03)

• Respond to customer inquiries via phone, email, chat, or ticketing systems
• Diagnose and troubleshoot technical issues (software, hardware, network)
• Provide step-by-step instructions to resolve problems
• Escalate complex issues to higher-level support or engineering teams
• Document issues, solutions, and customer interactions
• Install, configure, and maintain systems or applications
• Follow up with users to ensure issues are resolved
• Maintain knowledge of products, updates, and common issues

Machine Operator - Allyssa Food Products and General Merchandise

(2019-04 - 2020-02)

• Monitor machines during operation to detect issues or malfunctions
• Inspect finished products to ensure quality standards are met
• Perform routine maintenance and basic repairs
• Record production data (output, downtime, defects)
• Follow workplace safety rules and procedures
• Operate machinery according to instructions and safety guidelines

Marketing Assistant - Unimax Industrial Galvanizing Inc.

(2023-03 - 2023-05)

• Assist in developing and implementing marketing campaigns
• Track campaign performance and prepare reports
• Maintain marketing materials and databases
• Communicate with clients, vendors, or internal teams

On-the-Job Training - Maples Realty and Development Corporation

240 hours

• Encoder
• Configuring computers and printers

Information Technology - Intercontinental School of Business & Information Technology, Inc. (2016 - 2019)