Dexter Gumaua
As a HIPAA-certified Healthcare VA with over a decade of advanced administrative experience, I streamline your patient intake, calendar scheduling, and prior authorizations so you can focus entirely on patient care instead of clinic overhead.
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About
Your Healthcare Administration Virtual Assistant. To give you the short version, I’m a trained Healthcare Virtual Assistant focused on maximizing clinic efficiency so your doctors can focus on patients. I handle medical data entry, intake coordination, and prescription follow-ups seamlessly.
My foundation is built on over ten years of corporate support, specifically managing complex billing systems and document tracking. I’ve worked with companies like United Health Group and Better Health Management Clinic, so I instinctively protect patient data and enforce total HIPAA compliance. I am highly detail-oriented, and maintaining a 100% quality score for over two consecutive years proves that I keep clinic operations error-free.
Experience
Recent Roles
- Sales Support Desk Blue Pre & Post Tier 2 CSR at Clearsource BPO.
- Healthcare Administrative Intern at Better Health Management.
- CSR2 / Mentor / Temporary Team Leader at Concentrix-Convergys.
- Managing administrative workflows including insurance benefits verification and prior authorizations.
- Optimizing provider calendars by scheduling patient intakes and medical appointments.
- Handling clinical documentation and Electronic Health Record (EHR) data entry.
- Serving as clinic liaison for live chats, inquiries, and pharmacy prescription follow-ups.
- Coaching new hires on live customer accounts and strict operational compliance protocols.
- Maintained 100% Quality Assurance scores consecutively for over two years.
- Earned rapid promotions from Customer Service Representative to Subject Matter Expert and Team Leader.
- Awarded "QA Wizard" recognition as the Top Agent for the first quarter of 2024.
- Completed 200 hours of intensive hands-on United States clinic virtual assistant training.
- Secured industry certifications in HIPAA, PIPEDA, US Medical Billing, and Trauma-Informed Care.
Education
Leveraging a strong foundation in strategic communication from Ateneo De Davao University and professional guest relations training from STI College of Davao, I deliver exceptional patient care and highly organized clinic administration.
