Diana Mae Quitangon

Dedicated professional with over 8 years of experience in customer relations, lead generation, appointment setting, and inside sales. Proven ability to excel in high-volume cold calling, inbound intake, lead qualification, and pipeline tracking. Skilled in CRM systems and adept at objection handling and needs assessment. Eager to leverage strong communication and persuasive phone presence to drive sales success and contribute to business growth at your company.

Customer Service Executive at CONVERGYS (COMCAST WEST US) (2017-03 – 2020-12)

• Inbound

APPOINTMENT SETTER at STAMP STAFF (2021-02 – 2023-12)

• Initiated lead generation and prospecting efforts to identify potential clients.
• Conducted cold calling and warm lead outreach to engage prospects.
• Performed lead qualification and needs assessment to understand client requirements.
• Managed and updated the database and CRM system with prospect information.
• Tracked and reported on pipeline progress and sales activities.

INSIDE SALES AGENT-APPOINTMENT SETTER at YHSGR (Your Home Sold Guaranteed Realty) (2024-01 – 2025-06)

• Executed lead generation and prospecting strategies to cultivate new business opportunities.
• Engaged potential clients through systematic cold calling and warm lead outreach.
• Assessed lead quality and determined client needs through detailed qualification processes.
• Monitored and reported on sales pipeline status and key performance indicators.
• Overcame prospect objections and resistance to advance the sales process.
• Scheduled appointments and managed agent calendars efficiently.
• Identified and understood buyer and seller motivations to tailor sales approaches.
• Coordinated effectively with agents regarding client engagement and transaction timelines.

Inside Sales Representative at Realty Wealth Group (2025-08 – 2025-12)

Inside Sales Manager at Virginia estate (2026-02 – 2026-06)

• Part time only