Dianne Ebdane

Results-driven Property Management and Customer Service Specialist with strong expertise in client relations, administrative support, and operational oversight. Proven track record in facilitating seamless unit turnovers, managing Statements of Account (SOAs), maintaining client records, and maintaining high Key Performance Indicators (KPIs). Skilled in clear cross-functional communication and proactive conflict resolution.

Property Management Specialist (Front Desk) - The New Apec Development Corp. - San Pablo, Laguna

(2023-10)

• Coordinate scheduled unit turnovers and tenant move-ins, providing clear guidance to ensure a smooth handover process.
• Maintain accurate homeowner documentation, track property monitoring logs, and report key operational KPIs.
• Address homeowner inquiries and resolve issues promptly, fostering positive client relations and service satisfaction.
• Prepare and issue monthly Statements of Account (SOAs) while monitoring property improvement plans and technical modifications.
• Conduct routine weekly site inspections to evaluate ongoing property developments and enforce corrective action plans.

Property Management Specialist (Front Desk) - Sr. Sto. Niño De Cebu - Sto. Tomas, Batangas

(2022-02 - 2023-09)

• Managed move-in procedures and completed administrative requirements to transition new residents efficiently.
• Generated and updated Statements of Account (SOAs) covering association dues and auxiliary charges.
• Collaborated with engineering teams to review proposed property modifications and ensure compliance with site standards.
• Handled resident communications, resolving concerns promptly through effective phone and email support.

Customer Service Representative - SPI Global - Calamba, Laguna

(2019-11 - 2021-12)

• Conducted outbound communications with U.S.-based policyholders and insurance agencies to verify coverage and resolve client requests.
• Consistently met and exceeded internal performance targets, quality assurance benchmarks, and operational KPIs.

Bachelor of Science - Business Administration - Laguna State Polytechnic University – San Pablo City Campus (2019-07)