Jayvee Joaquino
Customer Service | Virtual Assistant | Technical Support
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About
Dedicated customer service professional with experience in telecommunications, healthcare, retail sales, merchandising, and technical services.
Experience
Customer Service Representative - Concentrix (Optus)
(2026-04 - 2026-07)
- Assisted customers with billing inquiries and payment concerns.
- Performed basic troubleshooting for internet and mobile phone services.
- Helped customers choose the most suitable internet and mobile plans.
- Updated customer accounts and documented interactions using CRM systems.
- Delivered excellent customer service while meeting quality standards.
Customer Service Representative - Alorica (Healthcare)
(2024-10 - 2025-12)
- Assisted customers with healthcare-related inquiries.
- Resolved customer concerns accurately and professionally.
- Handled inbound customer calls with empathy and excellent communication.
- Protected confidential customer information.
- Documented customer interactions using CRM systems.
- Consistently met customer satisfaction and quality metrics.
Merchandiser - CW Home Depot
(2023-05 - 2023-12)
- Consistently achieved monthly sales quotas.
- Assisted customers in selecting furniture and home products.
- Managed customer orders for customized furniture such as sofa sets, dining sets, wardrobes, and bed frames.
- Provided customers with regular updates regarding customized and ordered items.
- Coordinated deliveries and maintained excellent after-sales customer service.
Auto Mechanic - Co Ban Kiat Hardware, Inc.
(2021-02 - 2021-10)
- Performed preventive maintenance and vehicle repairs.
- Diagnosed mechanical problems and recommended appropriate repairs.
- Ensured vehicles and equipment remained safe and operational.
Service Crew - Petron Corporation
(2019-02 - 2019-07)
- Assisted customers with fueling services.
- Delivered excellent customer service.
- Maintained cleanliness and safety of the service station.
Kitchen Assistant - Buffet 101
(2018-02 - 2018-07)
- Assigned to the sushi station.
- Prepared tempura, fried maki, and fried katsu.
- Maintained food safety and cleanliness standards.
- Assisted chefs during busy kitchen operations.
Air Conditioning Technician - LCJ Refrigeration and Air Conditioning
(2013-01 - 2017-12)
- Installed, repaired, and maintained residential and commercial air-conditioning systems.
- Serviced refrigerators and other cooling equipment.
- Diagnosed electrical and mechanical faults.
- Ensured quality workmanship and customer satisfaction.
Real Estate Agent - Real Estate Agent
(2018-02 - 2021-01)
- Assisted clients with buying and selling residential properties.
- Conducted property viewings and client consultations.
- Prepared documents and coordinated property transactions.
- Built strong relationships with clients through excellent customer service.
Education
English Proficiency - Xavier Technical Training Center Corp. (2018-03 - 2018-08)
Secondary Education - Spring Christian School (2009 - 2013)
Primary Education - Baby Third Ken School (2003 - 2009)
