Edward Galan

I am a technology and operations leader with over 25 years of experience in software engineering and operations leadership across global organizations, I bring a strong combination of strategic insight, technical depth, and a proven ability to build and lead high-performing teams.

Throughout my career, I have led cross-functional engineering units in the successful delivery of enterprise-grade solutions across various domains including e-commerce and cloud-based platforms.

My leadership style emphasizes clarity, empowerment, and measurable outcomes. I am deeply experienced in aligning technology strategy with business goals, mentoring future leaders, and fostering cultures of innovation and accountability. I also bring a hands-on from recruitment, employee onboarding, learning & development, staffing and performance management and employee retention. I am a certified ITIL professional and trained in Lean Six Sigma.

Professional Experience

Chief Technology Officer — Collabtech Group PH (Month-on-Month Independent Contractor)

June 2026 – August 2026

Provide executive leadership for the company’s global technology organization supporting Unified Communication, Collaboration technologies, Cloud Services, and Digital Transformation initiatives across multiple international regions.

Key Contributions

• Established the Technology strategy operating model supporting global business operations.
• Developed enterprise-wide technology governance aligned with ITIL and modern engineering practices.
• Initiated organization-wide digital transformation and AI adoption program.

Technology / Operations Consultant — Independent / Consulting Engagements

May 2025 – May 2026

Advise organizations on operational strategy, process optimization, and technology adoption to improve operational efficiency and scalability.

Key Contributions

• Analyzed operational workflows and recommended improvements that streamlined cross-functional collaboration and reduced delivery bottlenecks.
• Designed scalable process frameworks supporting engineering and product teams in technology-driven organizations.
• Advised leadership on operational metrics, KPI monitoring, and performance reporting frameworks to enhance decision-making.
• Supported organizations in implementing Agile delivery practices to improve project predictability and team productivity.

Operations Manager — Sansan Global Development Center, Inc.

Jul 2022 – Mar 2025

• Assist HR with recruiting when necessary and provide onboarding support for new employees which resulted in employee growth to 80 FTE in 2 years’ time.
• Secure retention and employee satisfaction by providing coaching and feedback to team members to enable them to grow and develop as well as yearend reviews and individual development plans.
• Attract, develop and retain talents through Career Development Plan, timely performance Management and regular mentoring and coaching resulting to 100% employee retention in the first 2 years of operations.
• Developed and executed operational strategies to support company growth while reducing overhead and improving service quality.
• Designed training and development programs that accelerated engineering team capabilities and readiness.
• Aligned short and long-term team goals with corporate mission and vision, improving cross-departmental alignment.

Director of Development — Avensia PH, Inc.

Aug 2020 – Jun 2022

• Led multi-site development teams to deliver enterprise-grade e-commerce solutions with a focus on performance, quality, and scalability.
• Improved employee retention by 20% through structured career development, coaching, and onboarding programs.
• Streamlined new employee Onboarding process reducing employee learning curve from 60 to 30 days.
• Spearheaded initiatives to enhance development efficiency and reduce delivery timelines by 25% through process optimization.

ITO & BPO Creative Operations Management Division Head (Director level) — Sprobe, Inc.

Apr 2019 – Aug 2020

• Directed end-to-end software delivery operations across ITO/BPO business units, managing up to 100+ resources across functional lines.
• Implemented Agile and Lean best practices to drive 30% improvement in productivity and delivery accuracy.
• Strengthened resource planning and capacity management, ensuring 90-100% utilization, billability and timely delivery of all strategic projects.
• Improved client satisfaction and stakeholder visibility through structured status reporting and issue mitigation resulting to 50% improvement in customer satisfaction.
• Boosted local sales strategy resulting to additional 8M revenue for local sales from the first year of implementation.

ITO Senior Operations Manager — Sprobe, Inc.

Feb 2018 – Mar 2019

Operational Management

• Developed and executed annual operational strategies aligned with divisional goals, enabling the engineering organization to deliver strategic initiatives supporting company growth and innovation.
• Implemented continuous improvement programs that optimized engineering workflows, increased operational efficiency, and enhanced delivery performance.
• Established software engineering standards, development methodologies, and operational best practices, improving development productivity and ensuring consistent delivery quality.
• Led the implementation of process governance frameworks to standardize software development and operational procedures across the ITO division.

Project & Program Management

• Directed multiple concurrent software development and IT operations projects, ensuring delivery within scope, schedule, and budget.
• Implemented structured project planning and tracking mechanisms to improve schedule adherence and transparency of project progress.
• Oversaw resource and capacity planning, ensuring optimal allocation of engineering resources while maintaining operational flexibility to meet changing business priorities.
• Proactively identified project risks, dependencies, and operational bottlenecks, implementing mitigation strategies to maintain project continuity and delivery timelines.
• Ensured that all project deliverables met quality standards, compliance requirements, and stakeholder expectations.

Leadership & Talent Development

• Led and mentored cross-functional engineering and operations teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Designed and implemented career development programs and performance management frameworks, improving employee engagement and retention.
• Conducted regular mentoring, coaching, and technical guidance, enabling team members to improve technical capability and leadership potential.
• Identified organizational training and skill development needs, enabling teams to deliver high-quality solutions and stay aligned with evolving technology trends.

Client & Stakeholder Management

• Partnered with internal stakeholders and senior leadership to understand business requirements and translate them into scalable technical solutions.
• Provided strategic recommendations and alternative business solutions to address operational and technical challenges.
• Delivered executive-level project reports, including progress updates, risks, issues, and mitigation strategies to leadership and key stakeholders.
• Strengthened client relationships and stakeholder engagement through proactive communication and high-quality project delivery.

Key Achievements

• Improved project delivery efficiency by implementing standardized engineering processes and operational frameworks.
• Increased resource utilization and productivity through structured capacity planning and improved workforce management.
• Strengthened engineering team performance and retention through mentoring, coaching, and structured career development programs.
• Enhanced stakeholder satisfaction and trust through transparent reporting and proactive risk management.

Senior Project Manager — Eko-Pay Ltd.

Nov 2016 – Dec 2017

• Responsible for timely delivery of all major software development projects in a cost-efficient manner and with desired quality levels.
• Manages end to end full software development project life cycle – from initiation to deployment.
• Business process improvement champion.

Program & Project Services Management — Associate Manager

Accenture Delivery Center Cebu, Inc.

Oct 2010 – Aug 2016

• Led global software implementation and cloud solution delivery projects for Fortune 500 clients.
• Served as primary client-facing architect for high-value solution bids, producing winning proposals and financial models.
• Managed development and operations teams, delivering cloud-based workforce management and finance platforms under CIO-PLAD and APAC.

Software Development Manager — NCR Cebu Development Center, Inc.

Aug 2007 – Sep 2010

Provided operational leadership for large software engineering teams responsible for delivering enterprise software solutions while ensuring alignment with business objectives and delivery timelines.

Key Achievements & Responsibilities

• Led and managed large cross-functional software engineering teams, providing strategic direction and operational leadership for multiple development initiatives.
• Directed engineering project planning, scheduling, and execution, ensuring software delivery met quality, functionality, and timeline requirements.
• Implemented resource planning and workforce management strategies, optimizing team capacity and improving development productivity.
• Oversaw software development lifecycle (SDLC) processes, ensuring adherence to engineering standards, quality assurance practices, and project governance.
• Managed performance management processes, including goal setting, performance evaluations, and career development planning for engineering staff.
• Recruited, hired, and developed engineering talent, strengthening team capabilities and building a high-performing development organization.
• Delivered executive-level project status reports to senior management, providing transparency on project progress, risks, and mitigation strategies.
• Fostered a collaborative and high-performance engineering culture, improving team engagement and delivery outcomes.

Software Development Team Leader — NCR Cebu Development Center, Inc.

Dec 2005 – Aug 2007

Led software engineering teams responsible for delivering enterprise applications and supporting the full software development lifecycle from design to deployment.

Key Achievements & Responsibilities

• Supervised a team of software engineers responsible for delivering mission-critical software programs and technical solutions.
• Managed project timelines, deliverables, and resource allocation, ensuring on-time delivery of software development projects.
• Collaborated with engineering leadership to identify staffing requirements and support recruitment initiatives to scale development teams.
• Provided coaching, mentoring, and technical guidance to engineers, improving skill development and team productivity.
• Monitored employee performance, attendance, and engagement, maintaining operational discipline and a positive team environment.
• Delivered regular project progress updates and performance reports to engineering managers and leadership stakeholders.
• Promoted innovation, accountability, and continuous improvement, helping build a strong engineering culture focused on excellence.

Bachelor of Science in Information and Computer Science