Edwin Bolencis

Verified incoming shipments through the manifest received from origin ports and the SAIL system. Checked that notice of arrivals were sent to customers (automated). Registered contact information for new customers in the system.

Customer Service Representative / Dispatching Incharge (Inbound & Outbound) - LORENZO SHIPPING CORPORATION - Iloilo Branch

(2012-08 - 2026-06)

• Verified incoming shipments through the manifest received from origin ports and the SAIL system.
• Checked that notice of arrivals were sent to customers (automated).
• Registered contact information for new customers in the system.
• Generated and maintained daily cargo inventory at CY.
• Verified payment status of cargo prior release.
• Released cargo to customer or its authorized truckers upon presentation of valid IDs and authorization.
• Notified customers of ageing and unwithdrawn cargoes to avoid storage and detention charges.
• Prepared and sent daily monitoring to customers requiring regular updates.
• Prepared billings for storage, detention and demurrage charges incurred by customers.
• Prepared freight rates and quotation for approval of the Branch Manager prior submission to customers.
• Solicited bookings from customers and processed booking requests accurately and efficiently.
• Assigned accredited truckers for cargo pick-up for door-to-door bookings.
• Submitted list of inyard and incoming ('to come') bookings to the Operations Team that will be included in vessels loading.
• Reguided bookings when cargoes could not meet vessel's Loading Closing Time (LCT).
• Processed customers request for booking amendments and cancellations.
• Coordinated with other branches to ensure proper monitoring and handling of northbound and interport cargoes.
• Monitored that load confirmation notices were sent to customers after vessel departure (automated).
• Responded promptly and accurately to all customer inquiries, request and complaints while ensuring a high level of customer satisfaction.
• Prepared reports and performed other duties as assigned by the Branch Manager.
• Coordinated delivery schedule and requirements for door-to-door shipments with the customers.
• Assigned accredited truckers for deliveries and advised them of the delivery requirements, including proper PPE and required documents.
• Monitored deliveries up to completion.
• Conducted quarterly performance evaluations of accredited truckers.
• Conducted regular client visits to maintain strong customer relationships, address concerns and resolve issues.

Assistant Account Officer (Nestle Accounts) - INLAND CORPORATION

(2011-05 - 2012-07)

• Received pre-advised from shipper regarding incoming shipments.
• Validated shipment details and monitored ETAs directly with shipping lines using Bills of Lading to maintain accurate tracking and arrival timelines.
• Informed consignee regarding incoming shipments.
• Secured government permits like BPI for milk and dairy products to avoid delays on the release of shipments.
• Received the original documents from the shipper through courier and verify the completeness (BL, Invoice, Packing List etc.).
• Processed the import entries.
• Endorsed entries to the Documentation Dept.

Bachelor of Science - Customs Administration - John B. Lacson Foundation Maritime University