Eloisa Largo
Customer Service Associate
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About
Customer-focused and results-driven professional with over four years of experience delivering exceptional support across healthcare and financial customer service sectors. Combining a strong educational background in English with deep technical expertise in CRM tools (Salesforce, EDM), email inbox optimization, and high-volume call handling. Proven track record of managing account security, resolving complex inquiries with empathy, and driving continuous improvement in service delivery.
Experience
Customer Service Associate - Synchrony Global Services Philippines Inc.
(2023-10 - 2024-04)
- Financial Account Management: Addressed and resolved comprehensive customer inquiries regarding credit card accounts, including balance statements, transaction history, and unique account features.
- Transaction Processing: Accurately executed financial account maintenance tasks, including payment processing, balance transfers, and credit limit adjustments.
- Security & Risk Mitigation: Guided customers through critical security protocols for reporting lost or stolen cards, managing card activation, deactivation, and emergency replacements.
- Value-Driven Advisory: Provided strategic guidance on maximizing credit card benefits, outlining fee structures, rewards programs, and credit management best practices.
Customer Service Associate - Sagility (PH) BV Philippine Branch
(2019-10 - 2023-07)
- Healthcare Case Management: Managed digital correspondence, responding promptly to customer email requests regarding doctor appointments, scheduling conflicts, and insurance verification.
- Data & Record Retrieval: Successfully managed a high-volume queue of 45 calls daily, utilizing Salesforce and EDM systems to securely retrieve and update customer medical records.
Education
Bachelor of Secondary Education - English - Cavite State University (2015 - 2019)
