Emiliza Cabiao
Business Travel Consultant
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About
Assist travelers with cost-effective travel options while following corporate policies. Use Amadeus GDS and Farelogix tools to book and manage flights, hotels, and car rentals. Handle booking modifications, cancellations, and rebookings.
Experience
Business Travel Consultant at Enshored (2023-09 – Present)
- Assist travelers with cost-effective travel options while following corporate policies.
- Use Amadeus GDS and Farelogix tools to book and manage flights, hotels, and car rentals.
- Handle booking modifications, cancellations, and rebookings.
Customer Service Representative at HGS (2022-04 – 2022-07)
- Assist customers with statement inquiries and charge disputes.
- Handle card replacements and promote card benefits.
Client Service Associate at TDCX (2021-11 – 2022-05)
- Help customers place orders via social media platforms.
- Provide order tracking and estimated delivery updates.
- Resolve complaints and issues related to orders and delivery.
Customer service representative at Teletech (2019-10 – 2021-10)
- Assist with order placement, modifications, cancellations, and tracking.
- Resolve customer complaints related to orders, delivery, or product quality.
Client Associate II at VXI Global (2018-04 – 2019-10)
- Address inquiries on telecom services, including billing and account updates.
- Troubleshoot technical issues such as connectivity and equipment problems.
- Recommend suitable telecom plans and services.
Customer Support Associate at Concentrix (2018-11 – 2019-04)
- Assist with statement clarifications and charge disputes.
- Handle card replacements and promote benefits.
Client Associate at Sitel (2016-11 – 2018-10)
- Troubleshoot technical, billing, and service issues in telecom services.
- Resolve disputes and complaints regarding billing or interruptions.
Service Crew at Jollibee (2016-02 – 2016-05)
- Take orders and provide service face to face.
- Manage the tools used and clean after duty.
Education
Bachelor of Science in Business administration - Major in Management – City of Malabon University (2014-06 – 2017-06)
