Emmalyn Jean Iman

Virtual Assistant with experience supporting service-based businesses through scheduling, customer communication, and CRM management (Jobber, HubSpot). I help businesses stay organized by managing quotes, follow-ups, and daily admin tasks so owners can focus on growth.

Virtual Assistant / Administrative Support at Rare Perfection Cleaning Services (2026-04 – 2026-09)

• Respond to customer inquiries and assist with professional, friendly client communications.
• Manage appointment scheduling and booking coordination using Jobber CRM.
• Monitor incoming leads and customer requests, follow up on quotes and estimates, and maintain organized lead records.
• Coordinate with the business owner regarding scheduling, customer updates, and service availability.
• Track customer requests and booking statuses to help maintain an organized workflow.
• Assist with customer review requests and follow-up messages to encourage customer engagement and retention.
• Create social media content and captions to support marketing and promote cleaning services.
• Conduct business outreach and organize prospect information to support lead generation and business development.
• Manage multiple administrative priorities while maintaining attention to detail and professional communication.

Travel Agency / Administrative Support at JEM Travel and Tours

• Processed reservations and entered customer information accurately into booking records.
• Coordinated travel schedules, itineraries, and booking confirmations.
• Responded to customer inquiries through email and other communication channels.
• Assisted with reservation updates and maintained organized customer records.
• Supported administrative workflows to ensure timely communication and accurate booking information.

Bachelor of Science in Tourism Management – Cristal e-College, Inc.