Emmanuel Macantan
Customer support professional with over 6 years of experience
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About
Customer support professional with over 6 years of experience supporting U.S.-based clients across financial, retail, and e-commerce industries. Skilled in real-time coordination, schedule management, and handling high-volume calls in fast-paced environments. Proven ability to resolve urgent issues, manage multiple priorities, and ensure seamless service delivery.
Seeking to transition into a Home Care Scheduler role where strong organizational and communication skills can support efficient care coordination.
Experience
Account Associate – EBT Cards (Financial Account, WFH) - VXI Global Solutions - San Jose Antique, Philippines
(2024-10 - 2025-05)
- Supported high-volume customer inquiries on billing, account access, and troubleshooting
- Worked effectively in a remote setup with minimal supervision
- Maintained accurate CRM notes, escalated critical issues, and ensured prompt follow-up to reduce complaint volume.
Customer Service Representative (Teleflora – Sales & Customer Service) - IXL Solutions Philippines Inc. - San Jose, Antique, Philippines
(2023-08 - 2024-01)
- Assisted customers with order placement, modifications, and delivery scheduling
- Coordinated with florists to ensure timely fulfillment of orders
- Resolved urgent delivery issues and last-minute changes
- Balanced customer satisfaction with operational constraints
Senior Customer Service Representative (Financial Account) Hybrid Set-up - Capital One Philippines - Alabang, Muntinlupa City, Philippines
(2020-02 - 2022-11)
- Handled inbound inquiries related to account issues, billing, and transactions, maintaining high customer satisfaction.
- Documented and escalated customer issues through CRM tools, ensuring timely resolution; adapted quickly to new platforms and internal systems with minimal ramp-up.
Process Associate/ Collections Specialist for Citibank - Genpact - Alabang, Muntinlupa City, Philippines
(2016-08 - 2019-11)
- Conducted inbound/outbound collections calls on delinquent credit card accounts.
- Followed up on overdue accounts, negotiated repayment arrangements, and processed payments.
Education
Bachelor of Science - Mechanical Engineering - Western Institute of Technology (2010 - 2015)
