Customer and Technical support representative
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Dedicated and customer-focused professional with experience in customer service, sales, and technical support. Proven ability to resolve technical issues efficiently while delivering exceptional customer experiences and maintaining high performance standards. Skilled in troubleshooting, problem-solving, account management, and communicating complex information clearly to diverse audiences.
Recognized for building positive client relationships, adapting quickly to new technologies, and thriving in fast-paced environments. Highly organized, detail-oriented, and committed to continuous learning, with a strong passion for contributing to team success and helping organizations achieve their business objectives through professionalism.
Customer and Technical support representative - Orbio World - Bacolod City, Philippines (Remote)
(2025-03 - 2026-04)
A global e-commerce organization located in Kaunas, Lithuania, which focuses on marketing and distribution of consumer electronics, products, and other merchandise, including the Ryoko portable Wi-Fi device. Customer-focused professional with experience in order processing, customer support, and logistics coordination. Skilled in handling inbound customer requests, internet connection concerns, managing account and order-related inquiries, and providing accurate shipment tracking information, including delivery status and estimated arrival times.
Proven ability to coordinate replacements for incorrect, missing, or damaged items while ensuring efficient issue resolution and maintaining high customer satisfaction. Adept at delivering clear and accurate product information to support customer decision-making and enhance overall service experience.
Chat Support - Engine Support - Miami Florida USA (remote)
(2024-09 - 2024-11)
Engine Support is a service outsourcing provider focusing on client and models engagement and comprehensive support solutions across digital adult platforms.
Virtual Assistant – Director Support - Engine Support - remote
(2024-05 - 2024-09)
Highly adaptable and results-oriented professional with the ability to work effectively both independently and as part of a team. Demonstrates strong organizational, communication, and time-management skills, with experience coordinating schedules, arranging meetings, and managing client follow-ups. Skilled in prioritizing appointments and aligning schedules with business objectives, stakeholder availability, and client requirements.
Proficient in learning new technologies and processes quickly while maintaining professionalism in all communications. Experienced in collaborating with managers, colleagues, and clients to foster positive relationships and ensure effective communication across email, phone, and messaging platforms.
Customer Service Representative - iQor Bacolod - Bacolod City
(2018-07 - 2020-02)
iQor is a leading business process outsourcing (BPO) provider with over $1B in revenue, specializing in customer service and technical support for global clients. Customer service professional with experience in order processing, account support, and shipment coordination. Skilled in placing customer orders, resolving account-related inquiries, and providing timely updates on order status and delivery tracking.
Experienced in handling replacement requests for missing or incorrect items while ensuring clear and accurate product information is communicated to customers. Demonstrated strong attention to detail, maintaining a 98% order accuracy rate and contributing to reduced returns and customer complaints.
Technical Support Representative - Talisay Tech Support
(2017-04 - 2018-07)
Technical Support professional with experience in delivering end-to-end customer assistance across technical and account-related concerns. Skilled in troubleshooting device issues, processing plan changes, and resolving invoice discrepancies. Proficient in diagnosing and addressing connectivity and signal-related technical problems to restore service quality efficiently. Demonstrated ability to provide clear, effective support while ensuring customer satisfaction and accurate issue resolution.
Customer Care Specialist - Teleperformance USA
(2005-04 - 2006-10)
Teleperformance is a world-class customer experience management leader, supporting major global brands. Customer support professional with experience handling account inquiries, technical troubleshooting, and connectivity-related concerns across internet and mobile services. Skilled in executing plan changes, phone number modifications, and managing account activation processes with accuracy and efficiency.
Experienced in handling customer retention efforts while maintaining service quality and satisfaction. Demonstrates strong problem-solving abilities, attention to detail, and commitment to delivering timely and effective customer support.
Bachelor of Arts - Political Science - University of St. La Salle – Bacolod
Bachelor of Science - Electronics & Communications Engineering - University of St. La Salle – Bacolod
