Erica Saladaga
Customer Service Representative
Talent
Cebu CityMember since June 5, 2026
Customer Service RepresentativePrior-Authorization SpecialistCommunicationProblem SolvingTechnical Skills
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Customer Service RepresentativePrior-Authorization SpecialistCommunicationProblem SolvingTechnical Skills
About
Customer service representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Experience
AUTHORIZATION SPECIALIST at iPloy, OPC (2023-05 – 2025-12)
- Handled patient's authorizations and inquiries in a professional and courteous manner.
- Performed daily tasks such as data entry and order processing.
- Developed and maintained positive relationships with patients, insurances, medical associates through excellent communication and follow-up skills.
- Ensure a smooth and positive customer experience by resolving issues efficiently.
- Maintain quality and performance standards set by the company.
Education
– University of Cebu - Main (2023)
BSED - ENGLISH
– Cebu Technological University - Main (2019)
– Abellana National School (2017)
Skills
Customer Service Representative
