Myck Daquer
Customer Service Representative
Hire this person
Send a job offer directly to this candidate
About
Utilized Amadeus and Sabre GDS to execute complex global ticketing workflows and backend operations Managed the full booking lifecycle by processing passenger reservations, general inquiries, and voluntary or involuntary ticket changes
Experience
Back of House/Back Office - WNS Bridgetowne
(2025-08 - 2026-08)
- Utilized Amadeus and Sabre GDS to execute complex global ticketing workflows and backend operations
- Managed the full booking lifecycle by processing passenger reservations, general inquiries, and voluntary or involuntary ticket changes
Customer Service Representative - TaskUs Ortigas
(2024-02 - 2025-07)
- Handled high-volume inbound calls for a food delivery campaign, accurately capturing and processing phone orders
- Managed real-time point-of-sale entries while ensuring a fast, polite, and efficient customer experience
Sales Advisor - Concentrix Bridgetowne
(2023-10 - 2024-01)
- Managed inbound calls for a US tech company, driving revenue by selling laptops, desktops, printers, and ink
Travel Agent & Marketing Officer - Zydrei Travel and Tours
(2022-04 - 2023-09)
- Designed and sold customized tour packages while simultaneously managing the agency's social media pages to increase brand visibility
Sales Development Officer - CallBox Inc. Iloilo
(2021-12 - 2022-04)
- Conducted high-volume cold calling campaigns to generate new business leads across diverse international markets
Technical Support - TeleTech Iloilo
(2021-02 - 2021-10)
- Delivered high-quality troubleshooting and technical support to US-based customers experiencing complex telecommunications and connectivity issues
Back Office - Nearsol Iloilo
(2020-10 - 2021-02)
- Processed online orders, modifications, and cancellations for a US-based cosmetics brand with high accuracy and efficiency
Chat Support - Startek Iloilo
(2019-08 - 2020-09)
- Delivered real-time chat support for a major US online retail company, efficiently processing customer orders, cancellations, and delivery modifications
Customer Service Representative - Foundever Palawan
(2017-02 - 2019-08)
- Delivered premium flight booking and reservation support for a major Australian airline using advanced Sabre GDS expertise
Service Crew - Jollibee Palawan DriveThru
(2014-03 - 2017-01)
- Prepared a high volume of signature burgers, steak patties, sandwiches, and breakfast items for a major fast-food chain under strict food safety standards
Education
Bachelor of Science in Criminology - Criminology - Western Philippines University (2013 - 2015) Sta.
Monica
Heights, Puerto Princesa City
Secondary - Danawan National High School (2009 - 2012) Danawan, Magsaysay, Palawan
Primary - Los Angeles Elementary School (2003 - 2008) Los Angeles, Magsaysay, Palawan
