Myck Daquer

Utilized Amadeus and Sabre GDS to execute complex global ticketing workflows and backend operations Managed the full booking lifecycle by processing passenger reservations, general inquiries, and voluntary or involuntary ticket changes

Back of House/Back Office - WNS Bridgetowne

(2025-08 - 2026-08)

• Utilized Amadeus and Sabre GDS to execute complex global ticketing workflows and backend operations
• Managed the full booking lifecycle by processing passenger reservations, general inquiries, and voluntary or involuntary ticket changes

Customer Service Representative - TaskUs Ortigas

(2024-02 - 2025-07)

• Handled high-volume inbound calls for a food delivery campaign, accurately capturing and processing phone orders
• Managed real-time point-of-sale entries while ensuring a fast, polite, and efficient customer experience

Sales Advisor - Concentrix Bridgetowne

(2023-10 - 2024-01)

• Managed inbound calls for a US tech company, driving revenue by selling laptops, desktops, printers, and ink

Travel Agent & Marketing Officer - Zydrei Travel and Tours

(2022-04 - 2023-09)

• Designed and sold customized tour packages while simultaneously managing the agency's social media pages to increase brand visibility

Sales Development Officer - CallBox Inc. Iloilo

(2021-12 - 2022-04)

• Conducted high-volume cold calling campaigns to generate new business leads across diverse international markets

Technical Support - TeleTech Iloilo

(2021-02 - 2021-10)

• Delivered high-quality troubleshooting and technical support to US-based customers experiencing complex telecommunications and connectivity issues

Back Office - Nearsol Iloilo

(2020-10 - 2021-02)

• Processed online orders, modifications, and cancellations for a US-based cosmetics brand with high accuracy and efficiency

Chat Support - Startek Iloilo

(2019-08 - 2020-09)

• Delivered real-time chat support for a major US online retail company, efficiently processing customer orders, cancellations, and delivery modifications

Customer Service Representative - Foundever Palawan

(2017-02 - 2019-08)

• Delivered premium flight booking and reservation support for a major Australian airline using advanced Sabre GDS expertise

Service Crew - Jollibee Palawan DriveThru

(2014-03 - 2017-01)

• Prepared a high volume of signature burgers, steak patties, sandwiches, and breakfast items for a major fast-food chain under strict food safety standards

Bachelor of Science in Criminology - Criminology - Western Philippines University (2013 - 2015) Sta.

Monica

Heights, Puerto Princesa City

Secondary - Danawan National High School (2009 - 2012) Danawan, Magsaysay, Palawan

Primary - Los Angeles Elementary School (2003 - 2008) Los Angeles, Magsaysay, Palawan