Ernie Avenido

To apply my knowledge and skills in actual performance acquire a position that is suited for my personal qualification and to gain professional experience to serve you better towards the company's success with high regards and atmost sincerity while meeting the company's success.

Merchant Operation Specialist at Payfuture

• Manage daily merchant operation for hosted and S2S payment methods like deposit, withdrawal, chargeback, payout, refund, per minute and hourly reporting transaction, approval rates (hard-declined, approved, soft-declined, pending), using tools like Tableau, PayGate10, Kora, Payaza, SecurePay10, G-Suites.
• Provide support to clients/merchants regarding payment method inquiries using tools like Freshdesk, Freshchat, Freshdesk, Telegram, Slack, Whatsapp, MS teams, JIRA, Trello, Confluence with the collaboration of finance, tech, customer service to resolve payment issues promptly.
• Analyze per minute and hourly transaction for provide real time updates of payment transactions to all our providers and merchants across India, Egypt, Nigeria, Pakistan.

Cryptocurrency KYC/KYB Specialist (Fintech) at MVP Asia Pacific Inc. (2023-04 – 2024-12)

• Perform KYC and KYB onboarding, due diligence, reviews to existing and new clients ensuring all documents submitted satisfied the required standard under regulatory requirements, internal procedures, AML sanctions for whitelisted and restricted countries before onboarding.
• Conduct CDD and EDD checks for new and existing clients, identifying potential risk factors such us politically exposed persons (PEPs), adverse media, potential and possible hits, public records and name screening via Worldcheck.
• Collaborate with teams like compliance, sales, traders, business operation, risk management, AML, for monitoring flagged accounts and escalating suspicious activities to relevant team as necessary.
• Collaborate with payment teams, sales, customer service for resolving any deposit proof/KYC/KYB document submission queries and issues.
• For KYC reviews, validation proof such as residence, Passport and ID's, Source of Funds and Wealth, Bank statement, Professional Investor Proof, Right of Abode, legal docs as necessary.
• For KYB reviews, validation proof such as Operating Address, M&AA, NAR1, Certificate of Incorporation, Business Certificate, Incumbency, Directors, Shareholders, Authorized signors and dealers, SOF, Professional Investor Proof, and many more.
• Knowledgeable in using CRM and account opening tools like Ops portal, salesforce, google sheets, excel, DocuSign, Jumio, outlook, slacks, telegram, WhatsApp.
• Set on a daily, weekly, monthly meet with the team to ensure that KPI’s are met.
• Maintaining up-to-date knowledge of regulatory changes, company license requirements for S.F.C in Hong Kong and Singapore, internal risk management protocols.
• Contribute to ongoing improvements in KYC processes or SOP, tools and workflows.
• Assist in preparation of reports for internal audits, external regulators and AML officers.
• In line with our internal compliance framework, we're ensuring that documents presented to them for evaluation and approval are adequately protecting client privacy and that they are given top priority under applicable laws and regulations.

KYC Specialist/Operation (Fintech) at GPC Infinite Inc. (2021-09 – 2022-08)

• Perform KYC onboarding, due diligence, reviews to existing and new clients ensuring all documents submitted satisfied the required standard under regulatory requirements, internal procedures, AML sanctions for whitelisted and restricted countries before onboarding.
• Conduct CDD and EDD checks for new and existing clients, identifying potential risk factors such as politically exposed persons (PEPs), adverse media, potential and possible hits, public records and name screening via Worldcheck.
• Do end to end transaction process from client Onboarding process up to setting up the CRM (Salesforce, Trading Account, Google sheet, Telegram, Emails, Log in credentials).
• Collaborate with compliance team, sales, risk management, AML, for monitoring flagged accounts and escalating suspicious activities to relevant team as necessary.
• For KYC reviews, validation proof such as residence, Passport and ID's, Source of Funds and Wealth, Bank statement, Right of Abode, legal docs as necessary.
• Set on a daily, weekly, monthly meet with the team to ensure that KPI’s are met.
• Provide data support to business teams by analyzing/customer data transaction records and P&L reports
• Manage the listing sales pipeline from sales closure onwards, including the integration process.
• Monitor market trends, forecast, news, events and conducting R&D in the cryptocurrency market.

Forex KYC Specialist/ Webcast Support at Learn to Trade Philippines- Greg Secker (2020-04 – 2021-01)

• Coaching clients in using the MT4, MT5, SmartCharts trading platform for currency, indices, stocks and commodity market.
• Offering technical and webcast support (audio, video, connectivity) to clients participating in online scheduled classes covering courses like learning Basic, Advance, Master trader.
• Performed the tasks involved in the client onboarding process, including account opening and KYC documentation aligned with legal and regulatory standards.
• Guiding clients in acquiring trading skills from beginner to expert levels through the comprehension of technical and fundamental analysis. Additionally offer market research, forecast, feedback to active traders.
• Strong familiarity with CRM tools like Salesforce, Livechat, Webinars, Zoom, Webex, Teamviewer or Anydesk, Stripes, Ring Central, and Trackers for client identification documents, payments and online courses webcast support.
• Interact proactively with clients through incoming and outgoing calls, emails, tickets and live chats.
• Manage and update social media platforms and website (posting, scheduling, engagement). Platforms such as Hootsuite and Zendesk were utilized to interact with client inquiries, comments and scheduled online courses.

Forex Technical and Webcast Analyst/ Onboarding Specialist at International Branding Development (2017-07 – 2018-04)

• Assisting clients with technical support on navigating and executing trades via the trading platform (MT4, MT5). Also offers webcast support (audio, video and connectivity) for online scheduled classes.
• Proactively address client issues through livechats, emails, tickets, deposits, withdrawals, subscription upgrades, phone calls to clients regarding technical problem on trading platform subscriptions.
• Strong familiarity with CRM tools like salesforce, livechat, webinars, teamviewer, zendesk for client identification paperwork, online courses, and inquiries.
• Performed the tasks involved in the client onboarding process, including account opening and KYC documentation aligned with legal and regulatory standards.
• Examine client documents and verify that all submitted materials meet the necessary criteria for KYC, AML and sanctions prior to onboarding. Additionally for compliance review and approval, safeguarding client’s privacy are the top priority under relevant laws and regulations.
• Set on a daily, weekly, monthly meet with the team to ensure that KPI’s are met.

Bachelor’s Degree in Information Technology – Asian Institute of E-commerce (2010 – 2014)