Erroll Flores

To be associated with a progressive organization that gives me scope to apply my educational and professional skills and provides me with advancement opportunities and knowledge empowerment.

Technical Support Representative - TaskUs - Imus - Lumina

(2021-01 - 2025-12)

Delivered application support for a note-taking platform by diagnosing and resolving user-reported issues. Collected and analyzed logs, documented troubleshooting steps, and maintained detailed ticket records for escalation. Collaborated with advanced support teams by providing comprehensive technical notes and diagnostic data, contributing to timely issue resolution and customer satisfaction.

Customer Security & Fraud Prevention Specialist - Telus Digital - Mckinley West

(2025-07 - 2025-11)

Verified customer identities and investigated account security concerns to prevent fraudulent activities. Reviewed customer-submitted documentation to resolve account restrictions and unblock payment cards, while ensuring compliance with security procedures. Maintained accurate case records and provided timely customer support throughout the resolution process.

HelpDesk Technician L2 - Stefanini - Pasay

(2025-01 - 2026-12)

Responsible for providing technical support to employees through both inbound and outbound calls. Handles a wide range of issues related to desktops, laptops, mobile devices, and Microsoft applications. Diagnoses and troubleshoots hardware and software problems, guides users through step-by-step solutions, and ensures timely resolution of technical concerns.

Assists with account access, system errors, connectivity issues, and application support, particularly within Microsoft environments such as Office 365. Maintains clear documentation of incidents, escalates complex cases when necessary, and delivers excellent customer service to ensure minimal disruption to business operations.

BS - Entrepreneurship - De la Salle University-Dasmariñas (2014-01 - 2022-12)