Ej Bañaga

Dedicated and versatile professional with a background in Elementary Education and extensive experience in Customer Service, Transaction Processing, Insurance Data Operations Associate, Healthcare Specialists, and Technical Support. Proven ability to adapt fast-paced environment, utilize strong organizational skills, and deliver high quality results in corporate settings. Experienced being Subject Matter Expert.

Technical Support Representative - Quantrics by NQX

(2025-01 - 2026-12)

• Provide high technical assistance and troubleshooting with clients.
• Ensuring quick resolution of complex issues.

Insurance Data Operation Associate / Transaction Processing - Accenture Inc.

(2022-01 - 2025-12)

• Processes and interprets complex datasets (policies, claims, and medical histories) to assess risk, detect fraud, and optimize pricing.
• Help insurers understand clients better, reduce fraud, and improve overall performance.

Customer Service Associate - Concentrix

(2021-01 - 2022-12)

• Perform a variety of support tasks to offer exceptional service to customers.

Bachelor of Elementary Education - Major in Content Course - University of Rizal System (2018-01 - 2022-12)