Ej Bañaga
Technical Support Representative
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About
Dedicated and versatile professional with a background in Elementary Education and extensive experience in Customer Service, Transaction Processing, Insurance Data Operations Associate, Healthcare Specialists, and Technical Support. Proven ability to adapt fast-paced environment, utilize strong organizational skills, and deliver high quality results in corporate settings. Experienced being Subject Matter Expert.
Experience
Technical Support Representative - Quantrics by NQX
(2025-01 - 2026-12)
- Provide high technical assistance and troubleshooting with clients.
- Ensuring quick resolution of complex issues.
Insurance Data Operation Associate / Transaction Processing - Accenture Inc.
(2022-01 - 2025-12)
- Processes and interprets complex datasets (policies, claims, and medical histories) to assess risk, detect fraud, and optimize pricing.
- Help insurers understand clients better, reduce fraud, and improve overall performance.
Customer Service Associate - Concentrix
(2021-01 - 2022-12)
- Perform a variety of support tasks to offer exceptional service to customers.
Education
Bachelor of Elementary Education - Major in Content Course - University of Rizal System (2018-01 - 2022-12)
