Farida Ritz Principe

Customer service professional with 2+ years of experience as a Passenger Service Agent for Philippine Airlines, supporting customers in a fast-paced environment, resolving concerns, maintaining accurate records, and coordinating with different teams. With a Bachelor's degree in Tourism Management and training in Virtual Assistance, I bring strong communication, organization, problem-solving, and administrative skills. Seeking a remote Customer Support or Virtual Assistant role where I can provide reliable and professional support.

Passenger Service Agent at MacroAsia Airport Services Corporation (Philippine Airlines) (2023-02 – 2025-07)

• Assisted a high volume of passengers with check-in, boarding, baggage, flight inquiries, and other travel concerns.
• Handled passenger requests, flight changes, and service concerns while maintaining a professional and customer-focused approach.
• Maintained accurate passenger records and processed information according to airline procedures.
• Coordinated with airline staff and different teams to ensure smooth and efficient passenger operations.
• Provided clear travel information and assistance, including support for passengers requiring special assistance.
• Remained calm and professional while handling time-sensitive concerns in a fast-paced environment.

Bachelor of Science in Tourism Management – Laguna State Polytechnic University (2018 – 2022)