Fast Learner Page (JAGUAR)
CHAT TECHNICAL SUPPORT REPRESENTATIVE
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About
support expert with 5+ years of experience assisting and providing technical support needs of customers. A proven technical support expert using my excellent technical, communication, and diagnosing skills to lead and improve level 1 technical support skills assisting customers with technical issues and queries. Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Strong technical skills and ability to work independently.
Experience
LEVEL 1 & LEVEL 2 MICROSOFT TECHNICAL SUPPORT - CONCENTRIX - CEBU CITY
(2019-11 - 2022)
- PROVIDING TECHNICAL SUPPORT TO CUSTOMERS HAVING ISSUES WITH MICROSOFT OFFICE APPS AND THE WINDOWS OPERATING SYSTEM.
SUBJECT MATTER EXPERT MICROSOFT - CONCENTRIX - CEBU CITY
(2023-01)
- HANDLING A TEAM OF LEVEL 1 TECHNICAL SUPPORT BY PROVIDING GUIDANCE AND ADVANCED TROUBLESHOOTING STEPS ABOUT CUSTOMERS' TECHNICAL ISSUES WITH MICROSOFT OFFICE APPLICATIONS AND THE WINDOWS OPERATING SYSTEM.
Education
Bachelor of Science - Criminology - UNIVERSITY OF CEBU - MAIN CAMPUS (2019-11 - 2022)
