On-Job-Training at Honda Cars Makati Inc (2014-09 – 2015-09)
- Organized and sorted customer license plates alphabetically (A-Z) for efficient tracking.
- Inputted and migrated license plate data from SAP Concur into MS Excel with high accuracy.
- Assisted the Billing and Finance departments in processing and resolving pending customer license orders.
- Handled photocopying and the preparation of urgent documents for daily operations.
Chat Support Rep at ACJ O Shopping Corp. (2015-10 – 2020-10)
- Processed and managed customer orders coming from multiple e-commerce platforms, including Lazada, Shopee, and Facebook Page.
- Managed omnichannel customer service by answering emails, inquiries, and live chats using tools like Zendesk.
- Consistently maintained a 90% Quality Assurance (QA) score while adhering to a strict 1-minute initial response time for all customer inquiries.
- Handled customer refunds and coordinated with the logistics team to resolve shipping escalations.
- Maintained and updated the internal Knowledge Base to streamline team workflows and improve response efficiency.
- Monitored and tracked early morning broadcasting and airing schedules for media networks, including ABS-CBN, TV Plus, and Sky.
Email Support/Chat Support at Grab Philippine (2020-03 – 2021-03)
- Provided omnichannel support to customers by handling real-time inquiries through live chat, emails, and ticketing systems using Zendesk and other tools.
- Resolved booking issues, including cancellations, travel delays, and inappropriate or reckless driver behavior reports.
- Processed financial adjustments, including refunds, failed transaction investigations (debited amounts), and double-charging discrepancies.
- Managed internal team communication and synchronized issue resolutions using Slack.
- Maintained a customer-centric approach to de-escalate sensitive situations involving service delays and driver complaints.
Chat Support Rep at Telrcom Solution Inc. (2021-06 – 2026-06)
- Processed customer orders and managed sales inquiries to drive revenue and customer satisfaction.
- Handled billing, double charges, and client-side credit card errors.
- Managed a high volume of customer interactions, consistently hitting a target of 400 live chats per day.
- Maintained a 95% Quality Assurance (QA) score while ensuring a fast response time of within 2 to 3 minutes.
- Resolved account-specific technical problems and payment discrepancies through real-time chat support.
Map Annotation/Labeler at Freelance (2026-02 – 2026-04)
- Inspected and corrected existing map data to ensure consistency, resolving geometry overlaps and labeling errors.
- Utilized specialized data annotation tools and GIS software to handle large-scale geospatial datasets.
- Labeled complex road networks, lane markings, pedestrian pathways, and traffic hazards to train computer vision models.
- Reviewed and adjusted bounding boxes and semantic segmentation masks to ensure millimeter-level accuracy.
