Fatima Jane Gubat
Customer Service Representative with 2+ years of BPO experience
Talent
Work from HomeMember since June 21, 2026
Customer Service
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Customer Service
About
Customer Service Representative with 2+ years of BPO experience in customer support and outbound call operations. Recognized as a Top Agent with a 95%+ quality score. Skilled in customer service, problem-solving, communication, and remote work productivity.
Experience
Transfer Agent - AFNI PHILIPPINES INC.
(2021-05 - 2023-02)
- Handled high-volume outbound calls while maintaining accuracy and professionalism.
- Verified customer information and transferred qualified customers to specialists.
- Achieved monthly targets, earned Top Agent recognition, and maintained a 95%+ quality score.
Customer Service Representative - TELEPERFORMANCE
(2019-05 - 2019-12)
- Assisted customers with account and technical concerns.
- Resolved issues efficiently and maintained high customer satisfaction.
- Recognized for excellent attendance and customer empathy.
Education
High School Graduate - Old Curriculum - Governor Ferrer Memorial National High School (2011)
