Norbianne

Adaptable Customer Support Professional with 2+ years of experience in healthcare coordination, insurance, and travel assistance. Skilled in handling phone, chat, and email support while resolving complex inquiries under tight deadlines. Strong communicator focused on efficiency, teamwork, and customer satisfaction.

Client Care Associate - Sun Life of Canada Philippines Inc.

(2025-01)

• Handled back-to-back patient scheduling calls with high accuracy and administrative speed.
• Maintained strict HIPAA standards while handling confidential patient medical histories.
• Managed email outreach to doctors and collaborated with local pharmacies to expedite patient healthcare requests.

Patient Access Representative - OPTUM Global Solutions Inc.

(2023-01)

Handled sensitive and high-stress inbound calls from local clients with empathy, resolving complex complaints regarding billing or claims while maintaining strong client retention. Partnered with internal departments to accelerate the resolution of complex premium disputes and policy reinstatements.

Hotel and Restaurant Services - Our Lady of Fatima University—Valenzuela (2014-01 - 2016-12)