Felicity Reyes

Detail-oriented Customer Support and Content Moderation Specialist with 4+ years of experience in e-commerce support, platform compliance, and high-volume ticket handling. Experienced in Amazon Seller Central, with foundational knowledge of Zendesk, Gorgias, and Shopify. Proven ability to resolve customer issues, enforce policies, and maintain quality standards in fast-paced remote environments.

Operations Customer Expert (Content Moderator) at Teleperformance (2023-11 – 2026-01)

• Reviewed and moderated user-generated content (text, image, and video) to ensure compliance with platform policies and community guidelines.
• Handled high-volume queues while maintaining strict accuracy and turnaround time KPIs.
• Identified and escalated policy violations, sensitive content, and risk-related issues.
• Applied content moderation guidelines with strong judgment and consistency.
• Contributed to maintaining platform safety, integrity, and user experience.

Customer Support Advisor (E-commerce Support) at Concentrix (2021-06 – 2023-10)

• Provided end-to-end support to Amazon sellers via email and ticketing systems.
• Managed inquiries related to product listings, inventory, shipments, reimbursements, and account issues.
• Supported both Fulfillment by Amazon (FBA) and Fulfilled by Merchant (FBM) processes.
• Created and resolved cases/tickets for listing errors, Buy Box issues, and product restrictions.
• Navigated and utilized Amazon Seller Central to troubleshoot and resolve issues efficiently.
• Maintained high performance in CSAT, resolution time, and quality metrics.

Bachelor of Science in Accountancy – Holy Angel University (2021)