Customer Service Representative at Buwelo BPO Solutions (2022-12 – 2026-02)
Provided skilled, customer-focused email and chat support for e-commerce clients, enhancing overall support quality and building strong customer relationships.
- Utilized Zendesk to effectively manage ticketing queues and streamline support workflows.
- Achieved "Top Performer" distinction in CSAT and Quality for both email and chat support for three consecutive months (July–September 2025).
- Generated 24 CSAT ratings with a perfect 100% satisfaction score, reflecting exceptional service performance. Achieved 2nd Place in Email Support with a 95.65% CSAT rating across 23 customer surveys.
- Awarded "Best Problem Solver" (June 2024) for consistently approaching challenges with analytical thinking, creativity, and urgency to resolve complex customer issues efficiently and accurately.
- Accurately input, updated, and maintained large volumes of data within company databases and spreadsheets, ensuring strict data integrity and confidentiality.
- Maintained a high typing speed with exceptional accuracy to consistently meet and exceed daily processing targets.
- Conducted routine data verification and quality checks to identify, troubleshoot, and correct entry errors promptly.
Customer Support Specialist at Shopify (2023-01 – 2026-02)
- Order Tracking & Management: Monitored real-time order statuses, shipment exceptions, and carrier updates via Shopify admin to proactively resolve delivery delays and address customer inquiries.
- Product Listing & Catalog Maintenance: Managed product catalogs, inventory levels, pricing updates, and variants to ensure accurate storefront details and smooth customer browsing experiences.
- Refunds & Financial Adjustments: Processed secure refunds, partial credits, and store exchanges in compliance with merchant policies, minimizing financial discrepancies and chargeback risks.
- Returns & Reverse Logistics: Handled the end-to-end returns workflow, generating prepaid shipping labels, tracking returned merchandise, and coordinating restock updates with warehouse fulfillment teams.
- Customer De-escalation & Advocacy: Resolved escalated issues regarding damaged goods, lost packages, and billing errors via multi-channel support (chat, email, and ticketing systems) while maintaining high CSAT metrics
Data Encoder / Typist at Exela Technologies (2018-07 – 2019-05)
- Accurately input, updated, and maintained large volumes of data within company databases and spreadsheets, ensuring strict data integrity and confidentiality.
- Maintained a high typing speed with exceptional accuracy to consistently meet and exceed daily processing targets.
- Conducted routine data verification and quality checks to identify, troubleshoot, and correct entry errors promptly.
