Jeric Garcia

Dedicated and detail-oriented professional with a strong foundation in high-volume data encoding and 3 years of specialized experience as an E-commerce Customer Service Representative. Proven ability to deliver exceptional multichannel support through email and chat while maintaining strict data integrity and typing accuracy. Proficient in platforms including Zendesk, Gorgias, Reamaze, Shopify, and Faire, excelling at ticket management, workflow optimization, and ensuring prompt resolutions to customer inquiries.

Portfolio: https://jeric-portfolio.myshopify.com/

Password: MyPortfolio

Customer Service Representative at Buwelo BPO Solutions (2022-12 – 2026-02)

Provided skilled, customer-focused email and chat support for e-commerce clients, enhancing overall support quality and building strong customer relationships.

• Utilized Zendesk to effectively manage ticketing queues and streamline support workflows.
• Achieved "Top Performer" distinction in CSAT and Quality for both email and chat support for three consecutive months (July–September 2025).
• Generated 24 CSAT ratings with a perfect 100% satisfaction score, reflecting exceptional service performance. Achieved 2nd Place in Email Support with a 95.65% CSAT rating across 23 customer surveys.
• Awarded "Best Problem Solver" (June 2024) for consistently approaching challenges with analytical thinking, creativity, and urgency to resolve complex customer issues efficiently and accurately.
• Accurately input, updated, and maintained large volumes of data within company databases and spreadsheets, ensuring strict data integrity and confidentiality.
• Maintained a high typing speed with exceptional accuracy to consistently meet and exceed daily processing targets.
• Conducted routine data verification and quality checks to identify, troubleshoot, and correct entry errors promptly.

Customer Support Specialist at Shopify (2023-01 – 2026-02)

• Order Tracking & Management: Monitored real-time order statuses, shipment exceptions, and carrier updates via Shopify admin to proactively resolve delivery delays and address customer inquiries.
• Product Listing & Catalog Maintenance: Managed product catalogs, inventory levels, pricing updates, and variants to ensure accurate storefront details and smooth customer browsing experiences.
• Refunds & Financial Adjustments: Processed secure refunds, partial credits, and store exchanges in compliance with merchant policies, minimizing financial discrepancies and chargeback risks.
• Returns & Reverse Logistics: Handled the end-to-end returns workflow, generating prepaid shipping labels, tracking returned merchandise, and coordinating restock updates with warehouse fulfillment teams.
• Customer De-escalation & Advocacy: Resolved escalated issues regarding damaged goods, lost packages, and billing errors via multi-channel support (chat, email, and ticketing systems) while maintaining high CSAT metrics

Data Encoder / Typist at Exela Technologies (2018-07 – 2019-05)

• Accurately input, updated, and maintained large volumes of data within company databases and spreadsheets, ensuring strict data integrity and confidentiality.
• Maintained a high typing speed with exceptional accuracy to consistently meet and exceed daily processing targets.
• Conducted routine data verification and quality checks to identify, troubleshoot, and correct entry errors promptly.

Bachelor of Science in Computer Science – Gordon College (2019 – 2021)

Information Communication and Technology – Barretto Senior High School (2016 – 2018)