Rossel Santos

Detail-oriented professional with extensive experience in content moderation and customer service, recognized for maintaining high standards of accuracy, compliance, and quality under demanding conditions. Highly skilled at rapidly interpreting, evaluating, and managing complex content while ensuring strict adherence to platform policies and community guidelines.

CONTENT MODERATOR at Teleperformance (2020-06 – 2026-08)

Client Technology Account

• Review user-generated content for compliance with community guidelines and platform policies
• Maintain productivity, quality, and accuracy targets under high-volume content review conditions

CUSTOMER SERVICE REPRESENTATIVE at Teleperformance (2019-06 – 2020-03)

Travel and Accommodations Account

• Handled high-volume inbound calls, resolving customer inquiries while maintaining professionalism and empathy
• Identified customer needs and recommended appropriate products, services, or solutions

GUEST SERVICE AGENT at Winds Boutique Hotel (2016-03 – 2018-11)

Front Office

• Welcomed guests warmly, handled check-in and check-out efficiently using property management system
• Processed reservations, modifications, and cancellations, optimizing room inventory and maximizing occupancy

Bachelor of Science in Hotel and Restaurant Management – Bataan Peninsula State University (2016)

Secondary Education – Holy Rosary Parochial Institute (2005)