Florida Pacheco
Facilities Coordinator/ Receptionist
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About
Looking for a full-time position that will allow me to use my passion and skill set for helping others within the service industry. To share my knowledge and skills that meet my experience, qualifications and objectives with an aim of helping the aforementioned company in maintaining and improving its excellence.
Experience
Facilities Coordinator/ Receptionist - Santos Knight Frank - 10/F Ayala Tower One, Ayala Triangle, Ayala Avenue, Makati City 1226 Philippines
(2022-06 - 2022-12)
- Assist in overseeing and controlling day-to-day running of the Facilities Management Department
- Answer all telephone calls and inquiries that come through the telephone switchboard system and direct them to the right personnel, department or extension
- Take messages from telephone callers whenever necessary or appropriate, pass on and/or follow up on such messages promptly and efficiently
- Greet and receive clients and visitors who have prior appointments with staff members, noting down their names and informing the relevant staff members of the clients arrival
- Assist in the housekeeping of the reception hall, meeting rooms and adjacent areas (hereafter referred to as “Reception Areas”. Ensure that the Reception Areas are in impeccable condition at all times and police the image of these areas.
- Maintains & update records of all database files.
- Handles general admin duties such as data entry as well as filing and sorting of documents, ensuring that the documents are always available for another department
- Provides support assistance on a variety of office/administrative functions
- Implements instructions from site lead on matters that require immediate attention
- Carry out any other duties as directed by the Management.
Customer Service Representative - [24]7.ai Philippines - 7/F Cyber Sigma, Lawton Ave., Mckinley West, Taguig City Philippines
(2021-11 - 2022-05)
- Responsible for providing support to our valued clients through quality call management and customer interaction.
- Handle complaints and negotiate with customer calmly and professional.
- Verifying and reviewing customers account.
- Resolving issues and basic troubleshooting technical problems by providing the best possible solutions and satisfaction
Administrative Assistant/Compliance Coordinator - B. BRAUN MEDICAL SUPPLIES, INC. - Bonifacio Global City, Taguig, Philippines
(2018-01 - 2018-04)
- Receiving of draft contracts for review by Compliance Officer;
- Performing the first line of review of the contracts and attachments (formatting, grammar, completeness, basic substance);
- Coordinating with employees to complete or revise submissions, if necessary;
- Recommending revisions to the Compliance Officer;
- Routing and tracking of finalized Agreements for approval and signature
Rewards Officer - SIEGREICH SOLUTIONS INC - Burgundy Tower, Makati City
(2017-04 - 2017-10)
- Interpreting and analyzing of data using techniques/ systems provided by the team.
- Generate premium billing report payment details from the remote desktop.
- Generating of reports through data extraction and other strategies that optimize statistical efficiency and quality.
- Prepare a spreadsheet of commercial account clients showing corresponding premium billings and payments of members.
- Compute and summarize for any difference between the billing statements and payments made.
- Acquiring data from primary and secondary sources and maintain data systems.
- Website testing and checking if the games are under Siegreich Solutions Inc.
- Preparation and timely communication of reconciliation reports.
- Preparation of proposals and solutions presentations.
- Weekly & Monthly Reporting as required by the Team Leader.
- Filing of documents as necessary
Training Officer - D' AMICO SHIP ISHIMA PHILIPPINES INC. - 28th floor Burgundy Tower, Makati City
(2014-03 - 2016-11)
- Responsible for In-house training documentations.
- Updating of annual training planner and monthly report of training department.
- Encoding and updating of weekly training planner.
- Planning of in-house and external training schedules for officers and crew.
- Preparing training allowances of seafarers as approved by the Client.
- Responsible for training schedule for all officers and crew.
- Performs miscellaneous job related duties assigned.
- Assisting international transportations
- Fulfilling office supplies and receipts requests
- Tracking of incoming mails and sending responses as applicable
Education
Bachelor of Arts - English - University of Baguio Gen. Luna Road Baguio City, Philippines (2011)
