Cristelle Francis

Detail-oriented healthcare professional with experience supporting patients, providers, pharmacies, and insurance-related workflows. Experienced in patient and provider communication, prior authorization coordination, charting and documentation, laboratory and imaging coordination, medication management support, and healthcare administrative follow-ups. Strong background in voice and non-voice customer support, with HIPAA certification and experience handling sensitive healthcare information accurately and professionally.

Patient Care Coordinator | Healthcare Voice & Non-Voice - MDOS – LIPA

(2025-04 - 2026-08)

• Supported patient care coordination and communicated with patients, providers, pharmacies, and other healthcare-related parties.
• Coordinated healthcare service requests and followed up on patient needs, documentation, and outstanding items.
• Assisted with insurance-related workflows and prior authorization coordination, including communication and follow-up with relevant parties.
• Maintained and updated patient charts and healthcare documentation accurately according to established workflows.
• Coordinated laboratory and imaging-related requests, results, and follow-ups as part of patient care workflows.
• Supported medication management workflows, including medication-related communication, documentation, and follow-up.
• Documented patient and provider interactions accurately while maintaining confidentiality and attention to detail.

Sales Associate | Sales Voice Account - RESULTS CX – LIPA

(2024-11 - 2025-04)

• Assisted customers with product inquiries and account concerns.
• Promoted services and supported sales opportunities through professional customer interactions.
• Handled customer concerns efficiently while maintaining service quality.
• Documented transactions and customer concerns accurately in the system.

Customer Service Representative | Financial Voice Account - TELEPERFORMANCE – MOA

(2021-08 - 2022-04)

• Assisted customers with account inquiries and transactions.
• Verified customer identity and addressed account-related concerns.
• Documented customer interactions accurately in the system.
• Maintained quality customer service while meeting performance metrics.

SHS - STEM Strand - National College of Science and Technology