Gab Pearson

Bilingual (English and Spanish) customer service professional with 7+ years of experience in customer support, telesales, administrative assistance, and research. Skilled at resolving complex issues, managing client relationships, and supporting business growth across diverse industries. Proficient in CRM systems and committed to delivering excellent customer experiences.

Spanish Bilingual Associate - Peak Support

(2022-11)

• Manage customer inquiries via phone and email, ensuring timely and accurate resolution.
• Provide clear solutions aligned with company policies to improve customer satisfaction.
• Document and process customer interactions for accuracy and compliance.

Spanish Bilingual Tele Sales Representative - Statys Business Solutions, Inc.

(2022-05 - 2022-09)

• Built new client base in Spanish-speaking markets through outbound sales strategies.
• Managed daily customer engagement, lead tracking, and pipeline development.
• Strengthened client relationships by offering tailored solutions and resolving account issues.

Acquisition Specialist / Property Support Agent - Lucky Communities LLC

(2021-09 - 2022-03)

• Assisted customers with billing, account management, and applications via inbound calls.
• Conducted research to qualify leads and maintain an organized sales pipeline.
• Used CRM software to categorize and track prospects, enhancing lead conversion efficiency.

Bilingual Customer Service Representative - Nowcom Global Services

(2018-10 - 2021-08)

• Handled inbound and outbound customer calls in English and Spanish.
• Assisted with billing, applications, and account maintenance.
• Provided contract guidance, payment reminders, and troubleshooting support.
• Transitioned to the Spanish Outbound team in 2020, expanding customer reach.

Customer Service / Technical Support Representative - The Results Companies

(2017-09 - 2018-09)

• Supported agents and customers with phone activation, setup, and troubleshooting.
• Processed payments, applications, and account updates accurately.
• Handled escalations and maintained performance metrics through team collaboration.

Spanish Language Learning - Instituto Cervantes, Makati, Philippines (2019 - 2022)

Spanish Language Learning - Hola Amigos, Mandaluyong, Philippines (2019 - 2019)

High School Diploma - The Jesus Christ Montessori, Infanta, Quezon (2015)