Gemma Dizon

Senior Operations, Quality, and Compliance Leader with more than 20 years of experience in manufacturing, logistics, facilities management, quality systems, production operations, and supply chain planning. Proven track record in developing policies, implementing quality management systems, leading cross-functional teams, driving operational excellence, ensuring regulatory compliance, and delivering measurable business improvements. Extensive experience in ISO standards, internal auditing, risk management, KPI monitoring, and continuous improvement initiatives.

Policy and Quality Officer at CBRE GWS IFM Philippines Corporation (2024-06 – 2026-04)

• Developed and implemented facility and property management policies aligned with SBFZ regulations and industry standards.
• Established quality frameworks supporting operational consistency and compliance.
• Conducted risk assessments and developed mitigation plans for regulatory compliance.
• Managed KPI reporting and performance monitoring for management review.

Demand Planning Manager at GrainPro Philippines, Inc. (2023-05 – 2023-11)

• Led demand planning activities based on sales forecasts.
• Coordinated material requirements planning and inventory optimization.
• Collaborated with production teams to ensure on-time fulfillment of customer requirements.

Production Manager at GrainPro Philippines, Inc. (2021-08 – 2023-04)

• Directed production operations to achieve quality, cost, and delivery objectives.
• Improved production efficiency through effective resource utilization.
• Managed workforce development and performance monitoring through KPIs.

Quality Assurance Manager / QMR at GrainPro Philippines, Inc. (2009-06 – 2021-08)

• Managed company-wide Quality Management System and ISO compliance initiatives.
• Served as Management Representative and primary liaison during audits.
• Led internal audit programs and corrective action implementation.
• Directed customer complaint management and continuous improvement efforts.

Service Assurance Engineer at Airfreight 2100, Inc. (FedEx Licensee) (2003-10 – 2009-06)

• Monitored service performance across 14 stations.
• Conducted quality audits and operational reviews.
• Managed service failure investigations and corrective actions.

Process Engineer at Omron Mechatronics Philippines Corp. (2002-09 – 2003-09)

• Implemented process improvement projects.
• Reduced operational waste and improved production efficiency.
• Conducted training on methods engineering and work standards.

Master of Management – University of the Philippines Extension Program in Olongapo (2010-04-26)

BS in Industrial Engineering in Industrial Engineering – Adamson University (1997-06 – 2002-03)