Ginalyn Abundo
Dedicated Customer Service Representative with a strong background in Retail and Telecommunications
Hire this person
Send a job offer directly to this candidate
About
Dedicated Customer Service Representative with a strong background in Retail and Telecommunications. Committed to enhancing customer experiences through effective communication and teamwork. Seeking to advance in a dynamic, growth-oriented environment.
Results-driven Customer Service Representative with expertise in resolving complex billing issues. Strengthens customer loyalty through empathetic engagement and efficient query resolution. Aims to leverage interpersonal skills in a challenging, customer-centric role.
Experience
Customer Service Representative - Wells Fargo - Taguig City, Philippines
(2022-02 - 2025-10)
- specialized in resolving billing and service issues for credit card customers
- Built rapport with customers through courteous and professional communications.
- Addressed customer service enquires quickly and accurately.
German Document Analyst - Open Access Philippines
(2019-05 - 2021-07)
- Reviewed school and faculty documents in German, French, Dutch, and Norwegian languages with a daily target.
- Collaborated on employee and professional documents to ensure accuracy and compliance.
Retail Sales Consultant - Bahrain Duty Free
(2011-07 - 2011-01)
- Responsible for helping to run the store on a day to day basis by assisting with launching retail initiatives, general store maintenance and training new staff.
Clerk - Bank of the Philippine Island
(1997-01)
- Rendition of Checking Account/Back Office task
Education
Bachelor of Arts - Mass Communications - Baguio Colleges Foundation (1996)
