Gio Cruz

Highly organized and assertive Executive Assistant / Property Management Specialist with over 9 years of dedicated experience supporting principals, agency directors, and property ecosystems across Australia and New Zealand (AU/NZ). Proven track record of managing complex calendars, driving task accountability and managing end-to-end communication for high-volume portfolios. Combines deep real estate sector knowledge with advanced AI-driven productivity workflows to ensure seamless business operations.

Business Support / Property Management at The Backroom Outsourced Professionals (2020 – Present)

• Tenant Management: Managed the full tenant lifecycle, from application processing and screening to lease renewals, ensuring high occupancy rates and minimizing arrears.
• Client Communication & Relationship Building: Maintained strong relationships with clients and prospective tenants through proactive communication.
• Property Management Coordination: Ensured efficient coordination between tenants, maintenance teams, and property managers to resolve issues promptly.
• Inbox & Communication Triage: Managed executive inbox flow, drafted professional correspondence for AU/NZ landlords, tenants, and contractors, and filtered low-priority interruptions.
• Marketing & Newsletters: Utilized Canva to design visually appealing monthly property market updates and corporate newsletters; managed distribution and mailing lists via Mailchimp / GoHighLevel.
• AI Integration: Leveraged ChatGPT to streamline document drafting, synthesize long meeting notes, and accelerate research, increasing output efficiency by 30%.

Executive Services Specialist at Cloudstaff Modern Workforce Inc. (2017 – 2020)

• Team Leadership & Training: Led a remote property management team, conducting training and creating training materials for new hires. Successfully mentored 8 team members.
• Property Management: Managed all aspects of property management, including lease agreements, tenant screening, rent collection, and maintenance requests.
• Client Communication: Managed client communication and provided exceptional customer service.
• Database Management: Maintained accurate records in PMS and CRM software, ensuring compliance with reporting requirements.
• Research & Tenders: Conducted detailed research on property maintenance suppliers, construction tenders, and local AU/NZ council compliance metrics to support ongoing project files.
• Documentation & Content: Created, edited, and formatted critical PDFs, structured reports, and tenancy presentations for stakeholder meetings.
• Delegation Tracking: Distributed maintenance and administrative workflows to external contractors, holding parties accountable to strict completion deadlines.
• Relationship Management: Confidently navigated daily communications with high-value clients, providing constructive pushback and clarifying project scopes when required.

Bachelor of Science in Marketing Management – Angeles University Foundation (2012 – 2016)