Angelica S

Experienced Executive Assistant / Virtual Assistant / Account Manager with 10+ years supporting US-based executives and teams in fast-paced environments. Expert in calendar & inbox management, patient/client coordination and communication, CRM systems, and social media management. Proven ability to improve workflows, increase client engagement, and deliver high-quality administrative support in fast-paced remote environments.

Executive Admin Assistant & Social Media Manager at Renew Health & Aesthetics and Nursing Care Hawaii (US) (2025-08 – 2026-04)

• Manage high-volume scheduling, patient coordination, and CRM updates
• Manage appointments, patient inquiries, and follow-ups for a medical aesthetics and healthcare clinic
• Create social media content driving engagement and bookings
• Handled patient and client communication through chat, email, text, phone, Facebook, Instagram, and CRM systems while managing appointments, follow-ups, and administrative support.
• Monitor reviews and maintain online reputation

Executive Assistant at ADUAgency (US) (2023-02 – 2025-02)

• Managed CEO calendar, meetings, and communications
• Coordinated internal projects and tracked deliverables
• Maintained confidential records and documentation
• Supported client communications and admin operations. Managed lead and client inquiries through chat, email, text while coordinating follow-ups and scheduling.

Account Manager / Executive Assistant at Variance Marketing (Canada) (2021-09 – 2023-01)

• Managed client relationships and campaign reporting
• Provided updates and resolved client concerns. Coordinated with internal teams for campaign success
• Handled client communications and follow-ups through chat, email, text, Slack and CRM systems to maintain strong client relationships and support campaigns.
• Coordinated translation projects between clients and internal teams following timelines
• Assigned resources and ensured on-time delivery. Conducted quality checks before final submission
• Managed client inquiries and project coordination through chat, email, text, Skype, Slack and CRM platforms, ensuring timely communication and follow-ups.

Project Manager at Tomedes (Global) (2020-06 – 2021-09)

• Coordinated translation projects between clients and internal teams following timelines
• Assigned resources and ensured on-time delivery. Conducted quality checks before final submission
• Managed client inquiries and project coordination through chat, email, text, Skype, Slack and CRM platforms, ensuring timely communication and follow-ups.

Customer Support & QA Specialist at Pro-Reservation (US) (2015-01 – 2020-05)

• Assisted customers with travel bookings and reservations
• Coordinated with drivers and service providers
• Conducted quality assurance by monitoring calls. Improved customer service processes and response time

Bachelor of Science in Financial Management – Saint Louis University