Giselle Opalyn Saad
Dynamic and highly organized professional with more than 10 years of experience in customer relations, executive administration, HR coordination, business support, and client management within multinational and UAE-based corporate environments. Proven expertise in managing client relationships, coordinating business operations, handling confidential documentation, and delivering high-quality customer service. Recognized for strong communication skills, professionalism, operational efficiency, an
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About
Dynamic and highly organized professional with more than 10 years of experience in customer relations, executive administration, HR coordination, business support, and client management within multinational and UAE-based corporate environments. Proven expertise in managing client relationships, coordinating business operations, handling confidential documentation, and delivering exceptional customer service. Recognized for professionalism, strong communication skills, operational efficiency, and the ability to thrive in fast-paced environments while maintaining high service standards and strong client satisfaction.
Experience
Special Projects Support Manager at Trade License Zone (2021-09 – 2022-02)
- Supported operational and special business projects for company formation services
- Coordinated client requirements, documentation, and workflow processes
- Liaised with internal departments to ensure timely project completion
- Assisted management with administrative and client support functions
- Maintained professional communication with clients and stakeholders
Relationship Manager at Virtuzone (2014-04 – 2019-05)
- Managed company incorporation processes from onboarding to completion
- Provided comprehensive client support for trade licenses, visa applications, and renewals
- Built and maintained strong client relationships through exceptional service delivery
- Coordinated with government entities and internal teams regarding licensing and compliance requirements
- Resolved customer concerns and provided workflow recommendations for process improvement
- Assisted clients with documentation, operational requirements, and business setup procedures
Customer Services Manager at Virtuzone (2014-04 – 2015-09)
- Managed customer correspondence, inquiries, and operational reports
- Supported sales operations through client communication and coordination
- Assisted customers through phone, email, and direct communication regarding licensing and visa services
- Conducted issue follow-ups and research to ensure customer satisfaction
- Processed and monitored license renewal applications and related documentation
HR Helpdesk Officer at Juma Al Majid Est. (2013-09 – 2013-12)
- Served as the primary contact for HR-related concerns and employee inquiries
- Assisted employees regarding company policies, employee relations, and personnel information
- Maintained confidentiality and protected sensitive employee records
- Coordinated issue resolution and HR feedback processes
- Delivered timely and customer-focused HR support services
Secretary to the General Manager at Juma Al Majid Est., Home Appliances Management (2011-04 – 2013-09)
- Provided high-level executive and administrative support to senior management
- Managed confidential reports, memoranda, correspondence, and presentations
- Coordinated executive calendars, meetings, travel arrangements, and conferences
- Screened calls, visitors, and correspondence while prioritizing urgent matters
- Organized filing systems, office documentation, and records management
- Assisted in budget preparation and operational coordination
- Prepared reports, charts, and business documents for management review
Call Centre Agent at Emaar (2010-07 – 2010-12)
- Delivered customer support regarding property handovers, land registration, and community service inquiries
- Handled inbound and outbound customer calls professionally and efficiently
- Managed customer concerns using effective communication and problem-solving skills
- Maintained excellent customer service standards and telephone etiquette
- Coordinated callbacks, call transfers, and customer follow-ups
Receptionist cum Secretary at Dubai & Babil General Trading (2008-07 – 2010-06)
- Prepared correspondence, presentations, spreadsheets, and office reports
- Managed office systems, databases, and filing systems
- Coordinated meetings, travel arrangements, and event planning
- Maintained office supplies, invoices, records, and documentation
- Supported senior management with administrative and secretarial functions
- Assisted in general office operations and staff coordination
Sales and Collection Representative at Convergys (2001-10 – 2008-06)
- Managed customer accounts, collections, and sales support activities
- Assisted customers with billing concerns and account resolution
- Maintained strong customer communication and service quality standards
- Achieved performance targets through effective customer engagement
Education
Bachelor Of Science, Tourism
