Gladys Baldesma

Catering customer's call, helping them out in regard with their issues on their services{ TelCo}. Giving some troubleshooting steps. Giving great help for them to use their services at its best.

Technical Representative at Panasiatic Call Center Inc (2013-07 – 2015-02)

• Catering customer's call, helping them out in regard with their issues on their services{ TelCo}.
• Giving some troubleshooting steps.
• Giving great help for them to use their services at its best.

Team Lead at Panasiatic Call Center Inc (2015-02 – 2021-07)

• Managing group of agents and making sure that they deliver the client mandated metrics.
• Making sure that escalation is being handled well to provide great services to our customer.
• Handling special skills group of agents assisting customer's complaint.

Customer Service Representative at Transcom (2021-08 – 2022-01)

• Assigned to the billing department where we are the one giving clear explanation and education about customer's bill and services {COMCAST}

Order Taking at Domino's Pizza (2021-02 – 2022-09)

• Taking in orders for Domino's Pizza

Dispatch Team at Collective Solution (2022-10 – Present)

• Calling Service provider in giving assistance for the Car Insurance Holder who's asking roadside assistance.
• We check customer's coverage on their Auto Insurance for us to check what are those services they can avail.
• Calling Insurance provider such as Progressive, State Farm, USAA etc. to ask for an approval for amount that customer could not pay if an out of the pocket expense is needed.
• PAG Billing- Catering Service provider concerns in lieu to their bill( off the phone-ticketing.

Bachelor of Science in Chemical Engineering – Colegio San Agustin Bacolod